Microsoft
Mackenzie Jones
Hoover,AL
Summary
Proactive and caring worker with 3 years of experience working combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
1
1
year of professional experience
Work History
Preschool Teacher
Ardent
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Incorporated music, art and literature into curriculum.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
Health Insurance Consultant
Solutran
08.2022 - 07.2023
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Met with customers to provide information about available products and policies.
- Established trusted relationships with medical professionals and facilities to better serve client needs during policy utilization.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
Customer Service Representative
Solutran
01.2022 - 08.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Prattville High School
Prattville, AL05.2019
Skills
- Experience with Diverse Student Populations
- Parent and Guardian Relations
- Social Skills Development
- Insurance Coverage Verification
- Customer Referrals
- Insurance Eligibility
- Billing Inquiries
- Critical Thinking
- Payment Processing
- Money handling abilities
- Appointment Scheduling
- Paperwork Processing
- Professional telephone demeanor
Software
EMR systems ( EPIC etc)
Timeline
Health Insurance Consultant
Solutran
08.2022 - 07.2023
Customer Service Representative
Solutran
01.2022 - 08.2022
Preschool Teacher
Ardent
High School Diploma -
Prattville High School