Mackenzie Jones
Summary
Passionate and experienced Human Services graduate with a strong foundation in domestic violence prevention, child and family advocacy, and trauma-informed care. Through my work at the Women’s Resource Center—as an intern, Relief Staff, and Domestic Violence Prevention Specialist—I have supported children and families in both crisis and shelter settings. In addition to my professional background, I bring years of lived experience, which has further shaped my understanding of child development, emotional needs, and compassionate guidance. I am committed to creating safe, healing environments for children and families and am currently pursuing my bachelor’s degree with the goal of earning my MSW. I am excited to grow within the WRC as a Children’s Counselor and continue serving this mission with empathy, patience, and purpose.
Overview
4
4
years of professional experience
Work History
Domestic Violence Prevention Specialist
Women's Resource Center of the New River Valley
08.2024 - Current
- Provide trauma-informed case management to shelter and rapid-rehousing clients, including children and families.
- Contribute to daily shelter operations by maintaining a safe, supportive environment and addressing resident needs.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Offer individualized safety planning, emotional support, and resource referrals to survivors of domestic and sexual violence.
- Supervised children of various ages in the shelter, ensuring a safe and supportive environment during client meetings or crisis situations.
Relief Staff
Women's Resource Center of the New River Valley
06.2024 - 08.2024
- Assisted with crisis response and basic intake services.
- Answered phone promptly and offered crisis intervention.
- Enhanced client well-being by providing empathetic and supportive counseling during crisis situations.
- Identified useful resources and coordinated referrals.
Hotline & Community Outreach Intern
Women's Resource Center of the New River Valley
08.2023 - 06.2024
- Responded to crisis hotline calls, offering immediate emotional support and referrals.
- Participated in outreach programs to educate the community on domestic violence and available resources.
- Gained experience in advocacy, active listening, and trauma-informed care.
- Built strong relationships with community members through consistent communication and genuine collaboration efforts.
President, Board of Directors
Pulaski Pride
06.2021 - 08.2023
- Founded and led a nonprofit focused on LGBTQ+ inclusion and advocacy in rural communities.
- Organized community events, pride festivals, and educational outreach initiatives.
- Managed partnerships, coordinated volunteers, and led strategic planning with the board.
Education
Associate of Applied Science - Human Services
New River Community College
Dublin, VA05.2024
Skills
- Trauma-Informed Care & Crisis Intervention
- Child & Youth Advocacy and Supervision
- Safety Planning for Children and Families
- Crisis Hotline Support & Confidential Communication
Timeline
Domestic Violence Prevention Specialist
Women's Resource Center of the New River Valley
08.2024 - Current
Relief Staff
Women's Resource Center of the New River Valley
06.2024 - 08.2024
Hotline & Community Outreach Intern
Women's Resource Center of the New River Valley
08.2023 - 06.2024
President, Board of Directors
Pulaski Pride
06.2021 - 08.2023
Associate of Applied Science - Human Services
New River Community College
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