Mackenzie Kerr
Mount Clemens
Summary
Experienced account manager with 5+ years in healthcare and research industries. Demonstrated success in managing client interactions, addressing needs, and fostering teamwork to achieve operational goals. Detail-oriented and organized, with a focus on accuracy and adaptability in compliance-driven settings.
Overview
9
9
years of professional experience
Work History
Food Runner & Hostess
OCTOPUS BEER GARDEN
Mt. Clemens
08.2025 - Current
- Greet guests and manage seating to maintain smooth table flow during peak hours.
- Deliver food and drinks promptly while ensuring accurate and appealing presentation.
- Communicate efficiently between kitchen and front-of-house teams to support fast, friendly service.
- Maintain cleanliness and organization of dining and service areas.
- Provide exceptional customer service by addressing guest needs and ensuring a positive dining experience.
- Support event nights and large parties through clear coordination and multitasking.
Office Assistant & Transport Support
SAFE-T TRANSPORTATION
Warren
06.2024 - 03.2025
- Streamlined intake and filing systems for over 100 clients and staff members.
- Supported scheduling, dispatch communication, and trip documentation.
- Managed vehicle documentation, maintenance tracking, and regulatory compliance.
- Delivered responsive, compassionate customer service for non-emergency clients.
Patient Services Specialist
UNIVERSITY OF WASHINGTON MEDICAL CENTER
Seattle
07.2018 - 01.2019
- Supported patient admissions, transfers, and communication with various departments.
- Handled patient inquiries and resolved concerns in a professional manner daily.
- Used multiple systems for scheduling, requisitions, and correspondence.
- Maintained organized records and ensured HIPAA compliance.
- Educated patients about services, procedures, and policies offered by the medical center.
- Trained new staff on patient service protocols and system navigation techniques effectively.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Administrative Assistant I - Center for Clinical & Translational Research
SEATTLE CHILDREN'S RESEARCH INSTITUTE
Seattle
10.2016 - 06.2018
- Coordinated calendars, supply shipments, space layout, and event logistics among several research teams.
- Assisted with payroll documentation, milestone invoice tracking, and electronic filing.
- Created streamlined workflows for administrative and research operations.
- Assisted in preparing materials for grant applications and funding proposals.
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Communicated effectively with external partners regarding research initiatives and collaborations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Emergency Medical Technician -
College of Southern Nevada
Charleston, NV01.2019
A.S. - Biology
Cascadia College
Bothell, WA01.2018
Skills
- Administrative Support
- Office Management
- Calendar Scheduling
- Travel Coordination
- Customer Service
- Client Relations
- File Organization
- Data Entry
- Electronic Records Management
- Event Planning
- Meeting Planning
- Research Administration Support
- Microsoft Office
- Google Workspace
- Zoom
- Adaptability
- Effective communication
- Problem-Solving
- Time management
Availability
Available for remote or on-site roles
Timeline
Food Runner & Hostess
OCTOPUS BEER GARDEN
08.2025 - Current
Office Assistant & Transport Support
SAFE-T TRANSPORTATION
06.2024 - 03.2025
Patient Services Specialist
UNIVERSITY OF WASHINGTON MEDICAL CENTER
07.2018 - 01.2019
Administrative Assistant I - Center for Clinical & Translational Research
SEATTLE CHILDREN'S RESEARCH INSTITUTE
10.2016 - 06.2018
Emergency Medical Technician -
College of Southern Nevada
A.S. - Biology
Cascadia College