MACKENZIE KERR
Summary
Customer-oriented professional experienced in delivering service in fast-paced environments. Demonstrates strong skills in account management, billing inquiries, technical troubleshooting, and conflict resolution. Utilizes multiple computer systems to manage sensitive information and multitask effectively. Committed to fostering positive patient experiences through efficient scheduling, registration, and insurance verification as a Patient Service Representative.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Sales Representative
AT&T
01.2023 - 11.2025
- Resolved customer complaints through active listening, critical thinking, and problem-solving while ensuring customer satisfaction.
- Collaborated with team members and management to resolve complex customer issues and improve overall service quality.
- Used multiple computer systems and software programs to access customer accounts, process transactions, document interactions, and resolve issues accurately.
- Verified customer information and maintained accurate documentation in company systems while protecting confidential information.
Hostess/To-go Specialist
Red Robin
08.2021 - 11.2022
- Managed dine-in, takeout, and delivery orders with accuracy and efficiency in high-volume environment
- Coordinated kitchen staff and delivery drivers to achieve timely order completion
- Acted as the first point of contact, providing a welcoming and organized guest experience
Cashier/Customer Service
Walmart
01.2021 - 04.2021
- Processed cash and electronic payments accurately while providing friendly customer service
- Organized checkout areas and adhered to company procedures for efficient transactions
- Ensured proper bagging of customer purchases to maintain product integrity while fostering positive customer interactions
Education
Bachelor - Ultrasound Technician
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
Pittsburgh , PA 01.2025 - 08.2026
High School Diploma -
PARMA SENIOR HIGH SCHOOL
Parma, OH 08.2015 - 08.2019
Skills
- Documentation Accuracy
- Confidential Information Handling
- Adaptability
- Critical Thinking
- Conflict Resolution
- Sales Techniques
- Customer Service Excellence
- Sales Software Utilization
- Computer Proficiency
- Fast-Paced Environment
- Communication Skills
Languages
- English, Fluent
- American Sign Language, Basics
Timeline
Bachelor - Ultrasound Technician
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
01.2025 - 08.2026
Sales Representative
AT&T
01.2023 - 11.2025
Hostess/To-go Specialist
Red Robin
08.2021 - 11.2022
Cashier/Customer Service
Walmart
01.2021 - 04.2021
High School Diploma -
PARMA SENIOR HIGH SCHOOL
08.2015 - 08.2019