James Hernandez
Houston,Texas
Summary
Dynamic and results-oriented Leasing and Sales Professional with a proven track record in luxury Class A residential communities, multi-state lease-ups, senior living, and diverse property portfolios. Expertise in maximizing occupancy rates, driving revenue growth, enhancing renewal performance, and delivering exceptional client experiences that meet top-tier property management standards. Bilingual in English and Spanish, with advanced system proficiency and exceptional cross-departmental communication skills, ensuring a commitment to accuracy and professionalism. Additional experience in logistics, heavy equipment operations, healthcare support, and customer relations demonstrates adaptability, leadership abilities, and a disciplined approach to high-performance environments.
Overview
13
13
years of professional experience
Work History
Leasing Professional / Luxury Sales Representative
Gables Residential – The Crimson Luxury Apartments
06.2023 - Current
- Provide high-end, lifestyle-driven luxury tours tailored to the needs of executives, professionals, and relocating clients to maximize conversions in a Class A high-rise environment.
- Manage complete leasing operations including lead follow-ups, application processing, credit/background screenings, deposit waivers, parking assignments, lease execution, and renewals.
- Maintain in-depth knowledge of pricing strategies, availability, market trends, and competitor analysis to support revenue optimization and occupancy goals.
- Deliver exceptional resident support by managing inquiries, addressing concerns, and coordinating with concierge and maintenance teams to ensure seamless operations.
- Produce accurate CRM entries, daily reports, and compliance documentation through Yardi, RealPage, VERO, and BlueMoon.
- Support property events, marketing initiatives, and brand-aligned resident engagement programs that reinforce The Crimson’s luxury identity.
Senior Lease-Up Specialist
REV Leasing Management
04.2021 - 06.2023
- Contracted with national management firms including Willowick, Greystar, Weller, Related, and Dayrise, successfully supporting 20+ communities across TX, GA, and FL.
- Specialized in lease-ups for A/B/C-class communities, high-rise luxury apartments, Tax Credit housing, 55+ and 63+ senior living, Independent Living, Assisted Living, and Memory Care.
- Executed full leasing lifecycle: tours, qualification, applications, credit/background checks, lease drafting, deposit processing, and coordinated move-ins.
- Conducted property evaluations to identify occupancy challenges, operational gaps, and sales opportunities, implementing solutions that improved conversion rates.
- Produced nightly performance reports through Excel and Word for corporate leadership, detailing traffic, leads, closing rates, and operational needs.
- Provided onsite training and coaching to leasing teams to elevate customer service standards, sales results, and operational consistency.
- Systems used: Resman, Yardi, Onesite, Entrada, Yieldstar, RealPage.
Driver
Builders Post-Tension
10.2020 - 02.2021
- Delivered materials safely and on schedule while maintaining equipment and performing detailed pre-trip and post-trip inspections.
- Coordinated efficient routes and ensured all deliveries met quality and safety standards.
Contract Driver
Skeen Transport
03.2020 - 09.2020
- Managed high-value cargo and maintained exceptional safety compliance while ensuring timely delivery.
Driver
Mesilla Valley Transportation
09.2019 - 03.2020
- Completed long-haul routes, maintained DOT compliance, and updated mileage, times, and expense logs with accuracy.
Heavy Equipment Operator
City of Laredo
10.2018 - 07.2019
- Operated excavators, loaders, and other heavy machinery to support construction, land preparation, and grading.
- Conducted daily inspections, maintained logs, and ensured compliance with safety protocols.
Driver
USA Truck Inc.
10.2017 - 06.2018
- Ensured safe transport of goods while adapting driving strategy to changing routes and weather conditions.
Driver
Royal E Transport
05.2017 - 10.2017
- Optimized delivery schedules through route planning and maintained detailed logs.
Driver
Celadon Trucking
10.2016 - 04.2017
- Provided consistent, safety-focused transportation services for regional routes.
Customer Service Representative
Convergys
04.2016 - 09.2016
- Resolved billing issues, service concerns, and technical support inquiries while meeting strict performance metrics.
- Delivered polished, professional communication and product knowledge.
Emergency Room Technician
Laredo Medical Center
05.2014 - 03.2016
- Assisted physicians and nurses with vital signs, testing, specimen collection, and patient monitoring.
- Responded to emergency codes, transported patients, and documented care procedures.
CNA
Regent Care Center
10.2012 - 04.2014
- Supported patients with mobility, hygiene, dressing, feeding, and safety needs while maintaining accurate medical documentation.
CNA
Retama Manor South
06.2012 - 09.2012
- Delivered daily patient care, monitored conditions, and assisted with ADLs under RN supervision.
Education
Bachelor of Science - Legal Studies
Post University
Waterbury, CT02-2028
GED -
Job Corps
Laredo, Texas05.2013
Skills
- High-Impact Sales
- Closing Strategies
- Lead Management
- Prospecting
- Revenue Growth
- Market Analysis
- Compliance Accuracy
- Resident Relations
- Conflict Resolution
- Retention Strategy
- Reporting
- Data Tracking
- Documentation Accuracy
- Team Leadership
- Bilingual: English & Spanish
Additional Information
- Former business owner—oversaw payroll, scheduling, client relations, employee assignments, and operational reporting.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Extensive nationwide travel experience, strengthening cultural awareness, communication, and interpersonal skills.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Professional / Luxury Sales Representative
Gables Residential – The Crimson Luxury Apartments
06.2023 - Current
Senior Lease-Up Specialist
REV Leasing Management
04.2021 - 06.2023
Driver
Builders Post-Tension
10.2020 - 02.2021
Contract Driver
Skeen Transport
03.2020 - 09.2020
Driver
Mesilla Valley Transportation
09.2019 - 03.2020
Heavy Equipment Operator
City of Laredo
10.2018 - 07.2019
Driver
USA Truck Inc.
10.2017 - 06.2018
Driver
Royal E Transport
05.2017 - 10.2017
Driver
Celadon Trucking
10.2016 - 04.2017
Customer Service Representative
Convergys
04.2016 - 09.2016
Emergency Room Technician
Laredo Medical Center
05.2014 - 03.2016
CNA
Regent Care Center
10.2012 - 04.2014
CNA
Retama Manor South
06.2012 - 09.2012
Bachelor of Science - Legal Studies
Post University
GED -
Job Corps