Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Kolesari

Sussex,WI

Summary

Professional and knowledgeable office assistant offering several years of experience in customer service. Highly efficient planning, problem-solving, and communication skills.


Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Office Support

Waukesha County Parks And Land Use
11.2022 - Current
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Helped brainstorm ideas for figuring out a new notice system.
  • Key team member in implementing the new Automated License Plate Reader and switching the process to have it all in-house.
  • Ensured accurate record-keeping practices by meticulously updating databases with current information.
  • Provided exceptional customer service to clients through prompt response times and effective problem-solving techniques.
  • Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
  • Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.

Cook/Server

"the" Kitchen
03.2022 - 01.2024
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Waitress

M&M Restaurant
09.2014 - 12.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate of Applied Science - Business Management

Waukesha County Technical College
Pewaukee, WI
05.2023

Skills

  • Complex Problem-Solving
  • File Organization
  • HIPAA Guidelines
  • Sell Products
  • Customer Satisfaction
  • Microsoft Word
  • Microsoft Excel
  • Customer Relations

Timeline

Office Support

Waukesha County Parks And Land Use
11.2022 - Current

Cook/Server

"the" Kitchen
03.2022 - 01.2024

Waitress

M&M Restaurant
09.2014 - 12.2021

Associate of Applied Science - Business Management

Waukesha County Technical College

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Mackenzie Kolesari