Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Kress

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Summary

Dynamic professional with strong customer service and team-building skills. Experienced in training and mentoring staff, optimizing inventory management, and enhancing sales strategies to drive efficiency and client satisfaction.

Overview

6
6
years of professional experience

Work History

Personal Assistant

Pure A Salon
Murrysville
08.2024 - Current
  • Managed salon inventory and coordinated supply orders to meet service requirements
  • Prepared tools and materials for client appointments to support stylists' workflow
  • Created promotional materials to increase customer engagement and improve salon visibility

Bar Manager

Murrysville Golf Club
Murrysville
08.2024 - Current
  • Trained and mentored bar staff on service standards and drink preparation techniques, enhancing team skills and service consistency
  • Oversaw inventory management, maintaining optimal stock levels to ensure uninterrupted service
  • Monitored bar performance, adjusting processes to enhance service quality and responsiveness to customer needs

Sales Intern

CompleteU
Warrendale
05.2025 - 08.2025
  • Generated leads through cold calling prospective clients as well as networking activities
  • Maintained updated knowledge through continuing education and advanced training
  • Completed day-to-day duties accurately and efficiently

Barista

Starbucks
Murrysville
07.2021 - 04.2025
  • Trained new baristas on beverage preparation techniques to ensure quality service
  • Streamlined morning rush service by delivering efficient and attentive customer interactions
  • Responded to customer inquiries promptly and professionally, enhancing overall service experience

Trainer

Jersey Mikes Submarines And Salads
Murrysville
08.2020 - 05.2021
  • Trained newly hired top talent for key positions to strengthen team performance and support organizational goals
  • Collaborated with management to assess training needs and address skill gaps to enhance team capabilities
  • Educated new employees on food preparation methods and ensured compliance with safety regulations to maintain a safe kitchen environment

Education

Bachelor - Business Administration And Management

Indiana University of Pennsylvania
Indiana, Pennsylvania, PA
05.2027

Associate in Business - Business Management

Westmoreland County Community College
Youngwood, PA
12.2025

Skills

  • Project management
  • Time management
  • Budget management
  • Inventory management
  • Customer service
  • Team building
  • Sales strategies

Timeline

Sales Intern

CompleteU
05.2025 - 08.2025

Personal Assistant

Pure A Salon
08.2024 - Current

Bar Manager

Murrysville Golf Club
08.2024 - Current

Barista

Starbucks
07.2021 - 04.2025

Trainer

Jersey Mikes Submarines And Salads
08.2020 - 05.2021

Bachelor - Business Administration And Management

Indiana University of Pennsylvania

Associate in Business - Business Management

Westmoreland County Community College
Mackenzie Kress