Tanishka Polanco Ruiz
Springfield,Ma
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Adaptable Personal Assistant offers database management and business communications expertise paired with outstanding communication and time management skills. Tech-savvy individual well-versed in job-related software and staff coordination. Recognized for displaying consistent professionalism and quickly learning procedures and methods.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Victory human services
Springfield , MA
02.2021 - Current
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Managed household inventory and maintenance schedules.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
- Performed various clerical tasks and organized office areas to promote productivity.
- Made travel arrangements for employee trips and conferences.
- Organized work projects around client's house.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Coordinated meeting and work schedules for staff teams and executives.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Developed processes for efficient workflow within the departmental structure.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Scanned documents into electronic format for storage in a secure database system.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Managed office supplies inventory and placed orders when necessary.
- Provided logistical support during video conferences or webinars conducted by senior leadership.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Proofread documents for accuracy prior to submission to the executive team.
- Performed calendar management and scheduling of appointments for the executive.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Coordinated meetings between internal departments and external partners.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Processed invoices related to business expenses incurred by the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Maintained confidential files related to personnel records or other sensitive information.
- Sorted mail received daily for distribution throughout the office.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
- Trained in first aid and CPR for emergency situations.
- Monitored vital signs and medication under supervision of registered nurse.
- Assisted clients with daily living activities, promoting independence.
- Kept patient health and personal information private and confidential.
- Documented key information from each service visit into detailed reports.
- Documented client progress and updated care plans accordingly.
Babysitter
Family Members
Springfield , MA
04.2016 - Current
- Customer Account Verification ID Form
- To update the information that is on file with BMTX, please follow these steps: Complete all fields in Section 1 and Section 2
- Remember to sign this form in black or blue ink
- Enclose a legible copy of your unexpired Government issued photo ID (e.g
- Driver’s License, State ID card or Passport) Mail this form and your documentation to:, If the address on your Government issued photo ID does not match your current address, please also send a legible copy of a current proof of address document
- Click here for a list of accepted documents
- If you are also requesting a name change, please also send a legible copy of a legal name change document
- Click here for a list of accepted documents.
- Responsibly watched children while parents were out.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Used organization and time management skills to multitask and keep children on set schedules.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Read stories and played alphabet games to promote early literacy.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative activities to develop children's physical, emotional and social growth.
Shift Leader
Dunkin' Donuts
Springfield , MA
07.2023 - 09.2023
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Shift Manager
Popeyes Chicken
Springfield , MA
02.2020 - 12.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Monitored store operations to ensure compliance with company policies and procedures.
- Responded quickly and effectively to emergency situations as they arose.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Resolved conflicts between staff members in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Organized special events such as holiday sales or promotional campaigns.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Processed weekly payroll information using appropriate software applications.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between employees or customers in a professional manner.
- Developed pricing schedules, costing for materials, and compliance statements.
- Prepared daily production reports and tracked performance metrics.
- Ensured proper staffing levels to meet production demands.
Youth Leader
Home city housing
Springfield , MA
06.2016 - 12.2018
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Fostered relationships with students, and provided counseling on personal and spiritual issues.
- Planned and led weekly Bible study meetings and facilitated group activities for teenagers.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
- Developed relationships with parents through active participation in planned activities and regular communication.
- Planned special events such as fundraisers, career days and holiday celebrations.
- Provided homework assistance, academic enrichment and physical activity by following curriculum and materials.
- Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
- Assisted in developing programs that focus on increasing self-esteem amongst participants.
- Maintained an up-to-date database of student information including contact details and educational background.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
- Encouraged youth involvement in community service projects which promote civic engagement.
Education
Medical Assistant -
Martinsburg College
Martinsburg, WV02-2025
High School Diploma -
Holyoke Community College
Holyoke, MA06-2019
Skills
- Child management
- Client Relations
- Invoice Processing
- Project Coordination
- Database entry
- Calendar Management
- Personal Correspondence
- Call Screening
- Report Writing
- Event Planning
- Business Writing
- Expense Management
- Advanced computer skills
- Critical thinker
- Fast learning
- Communication Skills
- Project Planning
- Strong Problem Solver
- Multi-Task Management
- Flexible Schedule
- Social Media Savvy
- Understands grammar
- Legal Office Assistant certification
- Trip planning
- Staff Collaboration
- Shipping and Receiving Packages
- Database Management
- Appointment Scheduling
- Project Management
- Report Analysis
- Product Development
- Perform well in high-demand, fast-paced environments
- Administrative support specialist
- Resourceful
- Restaurant Experience
- Fluent in Spanish
- Childcare experience
- Personal training
- Medical Terminology
- Meeting planning
- Customer Service
- Dedicated Team Player
- Conference planning
Section2 - Explanation Of Change
The information on file that is incorrect is the chille I'm currently attending and the number and email
Section1
4132448049, 9900, Tanishka Polanco Ruiz, 708 Chestnut st, Springfield, MA, 01109, martinsburg college, Tpolanco027@gmail.com, NO
Timeline
Shift Leader
Dunkin' Donuts
07.2023 - 09.2023
Personal Assistant
Victory human services
02.2021 - Current
Shift Manager
Popeyes Chicken
02.2020 - 12.2022
Youth Leader
Home city housing
06.2016 - 12.2018
Babysitter
Family Members
04.2016 - Current
Medical Assistant -
Martinsburg College
High School Diploma -
Holyoke Community College