Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Kress

Export,Pennsylvania

Summary

Dynamic and engaging professional with a proven track record at Starbucks and Jersey Mike's Subs, specializing in team development and customer satisfaction. Expert in time management and fostering a professional demeanor, I excel in creating positive environments and enhancing staff productivity through effective mentoring. Skilled in elevating customer experiences and staff capabilities with a focus on continuous improvement.

Overview

4
4
years of professional experience

Work History

Hair Salon Assistant

Env Hair Studio
08.2023 - Current
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Starbucks Barista

Starbucks
07.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Jersey Mikes Trainer

Jersey Mike's Subs
08.2020 - 07.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

Associates in Business - Business Administration And Management

Westmoreland County Community College
Youngwood, PA
12-2025

High School Diploma -

Franklin Regional
Murrysville, PA
06-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Excellent memory
  • Professional demeanor

Timeline

Hair Salon Assistant

Env Hair Studio
08.2023 - Current

Starbucks Barista

Starbucks
07.2021 - Current

Jersey Mikes Trainer

Jersey Mike's Subs
08.2020 - 07.2021

Associates in Business - Business Administration And Management

Westmoreland County Community College

High School Diploma -

Franklin Regional

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Mackenzie Kress