Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mackenzie Lancaster

Mackenzie Lancaster

Monticello,AR

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

3
3
years of professional experience
3
3

Certifications

Work History

Mental Health Associate

Rivendell Behavioral Health
07.2023 - Current
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Strategized with clinical team to prevent patient diversion, abuse and recidivism.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Customer Service Sales Representative

Caked Up!
09.2020 - 07.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
  • Showcased products to customers and discussed details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Education

High School Diploma -

Harmony Grove High School
Benton, AR

Bachelors of Business Marketing - Marketing

University of Arkansas At Monticello
Monticello, AR
05.2024

Skills

  • Customer Needs Assessment
  • Account Management
  • Sales Techniques
  • Customer Complaint Resolution
  • Upselling
  • Sales Quota Achievement
  • Account Development
  • Time Management
  • Social Media Management
  • Organizational Skills
  • Salesforce Proficiency
  • Conflict Resolution

Certification

  • Social Media Marketing Certified, Hubspot Academy - November 2023
  • Social Media Marketing Certified, Hootesuite - November 2023
  • Microsoft/ Excel Specialist, Microsoft Office - November 2023

Timeline

Mental Health Associate

Rivendell Behavioral Health
07.2023 - Current

Customer Service Sales Representative

Caked Up!
09.2020 - 07.2022

High School Diploma -

Harmony Grove High School

Bachelors of Business Marketing - Marketing

University of Arkansas At Monticello

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Mackenzie Lancaster