MACKENZIE LEONARD
Summary
Seeking employment. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Stratford Pines Nursing Home And Rehabilitation
2019.10 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Customer Service Representative
Carelinc Medical Equipment
2021.05 - 2022.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service, Hosting
Lucky's Steak House
2018.09 - 2019.09
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Boosted customer loyalty with personalized assistance and proactive problem solving.
- Reduced wait times by effectively managing call queues and prioritizing urgent requests.
Education
Associate of Science - Respiratory Therapy
Delta College
Bay City, MI05.2025
No Degree - Certified Nursing Assistant Program
Bay Arenac ISD Career Center
Bay City, MI05.2019
High School Diploma -
Meridian Early College High School
Sanford, MI05.2019
Skills
- Oral Communication
- Working under pressure
- Fast learner
- Organization skills
- Problem solving
- Microsoft Word/PowerPoint
- Patient-focused care
- Electronic Charting
- Condition Monitoring
- Mobility Assistance
- Medical terminology knowledge
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
References
- Teresa Babcock (989) 633-5350
- Shannon Brantley (989) 763-3263
- Michelle Kent (989) 205-1279
Timeline
Customer Service Representative
Carelinc Medical Equipment
2021.05 - 2022.12
Certified Nursing Assistant
Stratford Pines Nursing Home And Rehabilitation
2019.10 - Current
Customer Service, Hosting
Lucky's Steak House
2018.09 - 2019.09
Associate of Science - Respiratory Therapy
Delta College
No Degree - Certified Nursing Assistant Program
Bay Arenac ISD Career Center
High School Diploma -
Meridian Early College High School
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
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