Tatiana Sykes
Detroit,MI
Summary
Professional certified nurse assitant with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Huron Valley Pace
08.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Content Moderator
Majorel
09.2021 - 08.2023
- Responsible for evaluating online social media or advertising content in conjunction with policy
- Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate
- Analyze and evaluate the appropriateness of videos, sound, article, or any piece of information for social media publication;
- Proof read contents before publication or broadcasting and make sure they are not violation company's code of conduct;
- Approve or flag content in violation of client requirements and code of conduct;
- Edit images in accordance with client standards
- Participate in meetings to discuss findings and ongoing recommendations for content editing
- Use internally developed applications to generate quality reports if required
- Maintain high-quality deliverables in daily workflow
- Examine content which may include ad units, applications, or web pages, and record findings using web-based tools and workflow systems
- Work with exceptional attention to detail and deliver optimal quality and productivity levels determined through data analysis
Claims Examiner
Blue Cross Blue Shield
11.2019 - 09.2021
- Support departments initiatives in maintaining overall efficiency and ensuring the claims are settled in a timely fashion and in accordance with cost control standards
- Responsible for administering accordance with cost control claim records
- Monitors and controls backlog and workflow of claims
- Analysis a caseload of claims with 100% accuracy
Customer Service Representative
Concentrix
01.2017 - 02.2019
- Worked as a full-time customer service rep in a high-volume call center
- Received 85% average customer satisfaction rate
- Sign up new customers
- Sale products
Education
Practical Nursing
Dorsey College
35005 W Michigan Ave, Wayne Road, 4818402-2025
High School Diploma -
Old Redford Academy
Detroit, Michigan06.2019
Medical Assistant -
Abcott Institute
Detroit, Michigan01.2016
Skills
- Customer service
- Oral communication
- Written communication
- Decision-making
- Problem-solving
- Microsoft PowerPoint
- Windows
- Reliable team player
- Computerized claims processing
- Claims
- Medical Terminology
- Bandaging
- Injections
- High quality customer service
- Medication
- CPR
Certification
- Completed numerous courses and seminars for customer service, time management, leadership, project management, performance assessment and Education Instructor.
- Proactive planning led to a notable increase in morale in all departments.
- Created customer satisfaction survey, drastically reducing potential problems.
- Quality Assurance award and certification.
Timeline
Certified Nursing Assistant
Huron Valley Pace
08.2023 - Current
Content Moderator
Majorel
09.2021 - 08.2023
Claims Examiner
Blue Cross Blue Shield
11.2019 - 09.2021
Customer Service Representative
Concentrix
01.2017 - 02.2019
Practical Nursing
Dorsey College
High School Diploma -
Old Redford Academy
Medical Assistant -
Abcott Institute
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