Open To Work
Lindsay Welborn
Anderson,SC
Summary
Compassionate Certified Nursing Assistant with a proven track record at AnMed Health Medical Center, enhancing patient satisfaction through meticulous care and effective communication. I consistently improved patient outcomes while fostering strong relationships, ensuring dignity and comfort for each patient I had the pleasure of assisting.
I'm also a sales professional with an extensive background in sales, customer interactions and service solutions. Highly skilled in gaining all knowledge possible about products and services, as well as promoting products, giving great communication, and ensuring customer satisfaction and loyalty. I'm adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and be a definite asset that always strives to do her best in any area of work. Poised to contribute to team success, achieve positive results, always ready to tackle new challenges and advance organizational objectives with dedication, enthusiasm, kindness and positivity.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
AnMed Health Medical Center
Anderson, SC
11.2010 - 11.2011
- Advised patients on health upkeep and medication adherence throughout interactions.
- Partnered with diverse teams to improve effectiveness of patient care strategies.
- Ensured accurate record-keeping by adhering to set documentation standards.
- Consistently delivered outstanding care, leading to improved patient satisfaction scores.
- Enhanced patient care by ensuring comfort and safety during daily activities.
- Observed and communicated vital sign fluctuations to nursing staff efficiently.
- Maintained cleanliness and organization in patient care areas to promote hygiene.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented patient information accurately in electronic health records for continuity of care.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Certified Nursing Assistant
Interim HealthCare
Anderson South Carolina
04.2012 - 08.2013
- Enhanced patient care by ensuring comfort and safety during daily activities.
- Recorded vital signs and notified nursing staff of fluctuations without delay.
- Enhanced hygiene through diligent maintenance of cleanliness and organization in patient care areas.
- Documented patient information accurately in electronic health records for continuity of care.
- Enhanced procedural readiness by ensuring availability of required equipment and supplies.
- Maintained patient dignity by providing top-notch personal care services such as bathing, grooming, dressing, and feeding.
- Enhanced patient comfort and wellbeing by aiding in daily living activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to Type patients in hospital facility.
Head Server
Capri's Italian Restaurant
Anderson South Carolina
03.2006 - 11.2008
- Trained and mentored new servers on menu offerings and service standards.
- Coordinated dining room activities to ensure seamless guest experiences.
- Managed inventory levels of food and beverage supplies efficiently.
- Resolved guest complaints promptly, enhancing customer satisfaction rates.
- Implemented process improvements that streamlined service operations.
- Monitored dining area cleanliness and organization to meet health standards.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Lead Customer Service Specialist
Metro PCS Latino's Connection
Anderson South Carolina
12.2016 - 10.2017
- Guided team in tackling challenging customer issues, elevating satisfaction.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Recognized opportunities for operational enhancements by examining customer feedback patterns.
- Guided junior staff in mastering customer engagement strategies.
- Optimized procedures to significantly decrease service request turnaround times.
- Boosted customer retention by streamlining problem-solving processes.
- Facilitated seamless handoff of cases between shifts ensuring continuity of service excellence at all times.
- Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
- Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
- Conducted regular performance reviews for team members, setting achievable goals and expectations.
- Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
- Monitored individual performance metrics, identifying areas for improvement and providing constructive feedback.
- Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
- Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
- Created a positive work environment that encouraged open dialogue between team members resulting in higher job satisfaction rates.
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and Type needs.
- Worked closely with other departments such as sales or marketing aligning company objectives towards enhancing customer experience.
- Championed process improvements to optimize workflow and reduce errors in customer interactions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Data Entry Specialist
Maxion Research
Remote/ Anderson South Carolina
04.2025 - 07.2025
- Maintained high accuracy and efficiency in database data entry.
- Ensured data integrity by identifying and correcting discrepancies.
- Kept records organized for efficient information retrieval.
- Streamlined existing systems to improve usability and efficiency.
- Coordinate with team to optimize data input methods.
- Ensured management received timely updates on data entry progress.
- Ensured confidentiality of sensitive information by following established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Utilized techniques for increasing data entry speed.
- Compared transcribed data with source document to detect and correct errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Criminal Justice/Psychology
Strayer University
Greenville, SCSkills
- Accuracy and attention to detail
- Fast typing speed
- Identifying errors
- Process improvement mindset
- Proofreading
- Microsoft office proficiency
- Quality control focus
- Typing manuscripts
- Data entry procedures
- Sales
- Data entry
- File management
- Performance improvement
- Technical support
- Deadline oriented
- Accuracy and precision
- Bookkeeping
- Fast learner
- Microsoft office
- Maintains confidentiality
- Decision-making
- Attention to detail
- Data accuracy
- Professional and mature
- Meticulous attention to detail
- Order processing
- Client relations
- Customer assistance
- Sales training
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Networking
- Sales strategies
- Social media marketing
- Paperwork processing
- Building rapport
- Brand awareness
- Client analysis
- Product demonstrations
- Upselling strategies
- Industry expertise
- Consultative selling
- Program promotion
- Offering sales support
- Customer service
- Customer relationship building
- Product and service sales
- Customer needs assessment
- Sales expertise
- Product and service knowledge
- Client service
- Interpersonal communication skills
- Successful Upselling
- Complex Problem-solving
- Negotiation tactics
- Product promotions
- Relationship building
- Process improvement
- Closing techniques
- Staff training
- Revenue generation
- Promotional planning
- Regulatory compliance
- Product merchandising
- Time management
- Customer experience enhancement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Specialist
Maxion Research
04.2025 - 07.2025
Lead Customer Service Specialist
Metro PCS Latino's Connection
12.2016 - 10.2017
Certified Nursing Assistant
Interim HealthCare
04.2012 - 08.2013
Certified Nursing Assistant
AnMed Health Medical Center
11.2010 - 11.2011
Head Server
Capri's Italian Restaurant
03.2006 - 11.2008
Criminal Justice/Psychology
Strayer University