Mackenzie Lester

• Collected and documented patient vital signs (blood pressure, pulse, temperature, respiration) with 100% accuracy in electronic health records (EHR).

• Scheduled patient appointments, coordinated referrals, and managed provider calendars to optimize clinic flow.

• Administered injections, immunizations, and medications as directed by the provider.

• Performed general office duties, such as answering telephones, taking dictation

• Accurately assigned diagnostic and procedural codes to patient medical records using ICD-10-CM, CPT, and HCPCS coding systems

• Reviewed incoming documents such as lab reports and referral letter for accuracy.

• Conducted pre-authorizations and referrals to meet third-party insurer requirements

• Maintained accurate medical records by documenting patient information, test results, and treatment plans

• Managed billing processes by verifying insurance coverage, submitting claims, and following up on outstanding payment

• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

• Inbound and Outbound calls

• Filled claims

• Scheduled and coordinated meetings, appointments, and travel arrangements for executives

• Maintained electronic and physical filing systems to ensure easy retrieval of documents

• Handled incoming calls, took messages, and directed inquiries to appropriate staff members

• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Ordered and shipped out parts for businesses

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

• Maintained calendars for multiple executives, ensuring optimal time management

• Maintained an organized front desk area, including managing visitor sign-in process

• Managed office supplies inventory by monitoring stock levels and placing orders when necessary

• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metric