Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

Mackenzie Lientz

Sterling Heights,MI

Summary

RESULTS DRIVEN CUSTOMER SERVICE with nearly 10 years in fast-paced and demanding work environments. Analytical and detail-oriented professional with a proven track record of implementing innovative practices to streamline customer acquisition. Dedicated, hard working, outgoing individual, always leveraging interpersonal skills to produce the most positive and adequate care for others during each step of the customer service process. Organized and dependable professional in the most stressful of situations and excels at processing high volumes of error-free affairs and meeting goals both efficiently and in a timely manner.

Overview

12
12
years of professional experience

Work History

Server

Texas Roadhouse
Sterling Heights, MI
10.2021 - Current
  • Fulfilled all customer service duties in a restaurant dining atmosphere. Handled all aspects of the customer service experience including promoting sales, problem solving, conflict resolution, and customer service satisfaction.
  • Implemented amazing food service skills while providing consistent complaint-free assistance.

Server | Service Trainer

Buffalo Wild Wings
Troy, MI
10.2017 - 10.2021
  • Supervised new hires, utilizing relationship management training to increase customer satisfaction, training up to 45 people on industry best practices, policies, and procedures.
  • Ensured consistent business development, providing complaint-free customer service, and securing the title of Employee of the Month twice over the initial twelve months of tenure with the company.

Certified Nursing Assistant

Bellbrook
Rochester Hills, MI
02.2014 - 10.2017
  • Provided outstanding patient care
  • Took vitals, drew blood, and epic charting trained

Education

Associates Degree - General Studies

Macomb Community College
Warren, MI
11.2024

Skills

  • Hospitality
  • Multi-tasking
  • CNA Certification
  • Patient Care
  • Phlebotomy trained
  • CPR/BLS certification
  • Time Management
  • Microsoft Office
  • Customer Service

AWARDS

Dean's Honors List (4 semesters), Academic Achievement Award

Timeline

Server

Texas Roadhouse
10.2021 - Current

Server | Service Trainer

Buffalo Wild Wings
10.2017 - 10.2021

Certified Nursing Assistant

Bellbrook
02.2014 - 10.2017

Associates Degree - General Studies

Macomb Community College