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Dynamic and compassionate professional with a proven track record at Hope Community Center, enhancing member engagement and support. Skilled in critical thinking and mental health care, I've significantly improved learning outcomes and social skills development. My expertise in crisis intervention and patient care underpins my commitment to excellence and ethical service delivery.

Highly organized and detail-oriented third-year University of Toronto student specializing in Criminology, Law & Society, with training in Paralegal Studies. Demonstrated experience providing administrative support, managing confidential information, and delivering high-quality client service in fast-paced environments. Proven ability to prioritize tasks, maintain accurate records, and communicate effectively with diverse stakeholders. Seeking a Court & Client Representative or Administrative Assistant role through the Federal Student Work Experience Program (FSWEP).
Offering strong foundation in communication and organization, ready to learn and develop in collaborative environment. Delivers proactive approach to program coordination and event planning. Ready to use and develop facilitation and planning skills in court/administrative assistance role.


  Highly dedicated and resourceful professional with a stellar record of customer service and conflict resolution. Strong time management skills able to handle a number of simultaneous tasks and concerns with high accuracy and efficiency, utilizing the following skill sets:
  Hard working professional with over 20+ years of experience in customer service environments
  Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
  Demonstrated ability to be adaptable, multi-task, organize and exercise sound judgment in a fast paced environment
  Excellent analytical skills with the ability to analyze situations accurately and effectively
  A willing team player, who also works well independently
  Proven success in initiating, promoting and maintaining strong interpersonal relations
  Thrives on variety, challenge and the opportunity for continuous learning
  Computer proficiency in MS Word, Excel, Outlook, and Power Point


Caring Program Facilitator, skilled in delivering new and innovative pre-employment programs to newcomers. Experienced in language, skills and background evaluation, with more than 15 years of involvement in HR, Education and project facilitation. Master at collecting and organizing data, expert communicator with proven eye for detail and dedication to long-term participant / client / job seeker / applicant success. Positive and patient, with excellent business acumen, creativity and leadership skills, working with clients from wide array of cultural backgrounds.

Mackenzie Litzinger

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Program Facilitator

Mental Health Therapist Intern

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Bachelor of Arts - Psychology

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Program Facilitator

Mental Health Therapist Intern

Bachelor of Arts - Psychology

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