Mackenzie Lotz
Summary
Dedicated Home Health Aide experienced in supporting clients with effective communication and strong organizational capabilities. Delivered exceptional service through advanced knowledge of clerical functions, project support, and schedule management. Managed high-volume food preparation and customer service in fast-paced environments while adhering to safe food-handling practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Viceroy Home Health
Ocala, Florida
01.2026 - Current
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support, fostering positive relationships and enhancing client well-being.
- Maintained accurate records of client care and services provided.
- Collaborated with family members to discuss care plans and needs.
- Ensured a safe, clean environment for clients through regular housekeeping tasks.
- Supported clients' mental and emotional health by fostering a positive and encouraging environment.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
Home Heath Care
America's Home Health Services
Erie, USA
10.2025 - 12.2025
- Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management
- Prepared nutritious meals according to dietary restrictions and assisted with feeding.
- Executed daily tasks with precision to enhance client comfort and wellbeing.
- Managed household tasks such as light housekeeping, laundry, and grocery shopping for clients
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Initiated conversations with clients to establish trust and provide emotional connection.
Crew Member
McDonald's
Girard, USA
05.2023 - 10.2025
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Addressed customer complaints professionally and effectively.
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Processed cash transactions accurately at the register.
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Monitored stock levels and notified supervisor of replenishment needs to maintain inventory efficiency
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Educated new crew members on operational procedures.
Education
High school diploma -
Skills
- Home health
- ADL assistance
- Medication management
- Client health monitoring
- Personal care
- Patient support
- Mobility assistance
- Companionship support
- Daily activity assistance
- Patient comfort assistance
- Bathing support
- Patient transport
- Health and safety compliance
- First aid and safety
- HIPAA compliance
- Background checks
- Client communication
- Time management
- Team collaboration
- Sanitation practices
- Hygiene maintenance
- Cleaning
- Light housekeeping
- Housekeeping practices
- Cleaning procedures
- Food preparation
- Meal preparation
- Dietary support
- Food serving
- Customer service
- Hospitality
- Financial record keeping
- Money handling
- Organizational planning
- Multi-tasking
- Problem solving
- Stress tolerance and resilience
- Team reliability
- Safety protocols
- Health and safety
Certification
- CPR Certification
- Certified Home Health Aide
- Driver's License
Timeline
Home Health Aide
Viceroy Home Health
01.2026 - Current
Home Heath Care
America's Home Health Services
10.2025 - 12.2025
Crew Member
McDonald's
05.2023 - 10.2025