Mackenzie Lux

I began my career at On Stage in 2021 as a part-time receptionist while completing my senior year of high school. Shortly thereafter, I transitioned to full-time role and, after nearly two years, was promoted to assistant manager. I managed a diverse range of responsibilities which included administrative, customer service and management task, including:

• Customer service: Greet clients, schedule appointments, and manage walk-ins. Ensure clients are comfortable and handle inquiries regarding services, products, and pricing.
• Appointment Management: Oversee the booking system, confirm appointments, and manage cancellations or rescheduling. Coordinate the salon's schedule to maximize efficiency and avoid conflicts.
• Financial Responsibilities: Handle cash transactions, process payments, and manage point-of-sale systems. Assist with billing and ensure accurate recordkeeping of sales and services rendered.
• Team Support: Assist in managing salon staff and provide support in training new staff members and helping to resolve issues.
• Inventory Management: Monitor and manage inventory levels, ordering products as needed, and ensuring the salon is stocked with necessary supplies.
• Administrative Tasks: Maintain client records, and manage other office tasks, such as email correspondence, filing, and daily cash reports for management.