MACKENZIE MANN
Napa,CA
Summary
Highly energetic, self-motivated aspiring representative whose leadership skills and passion create personal and professional success.
Overview
14
14
years of professional experience
Work History
4rd Year Legal Studies (Pre-Law) Student
UC Berkeley
01.2022 - 07.2023
- Coursework: -Supreme Court & Public Policy -Introduction to Legal Studies -Law, Technology and Entrepreneurship -Introduction to Multimedia -Theories of Justice
- Studied Supreme Court cases in depth
- Learned about IP Law and why it's so important within our modern tech industry and capitalistic economy.
- Reviewed case files and reported findings
- Completed thorough research and wrote numerous political essays based on such.
Customer Service Manager
Pharmaca
05.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mackenzie’s writing program
Napa Valley
06.2017 - 08.2019
- Responsibilities: -Maintain originality in my work -Organization of all writing tasks for clients and students -Proofreading and editing -Building relationships with clientele -Work through majority of platforms to ensure pristine editing for all clients -Social media and technology assistance
Bakery Team Member
Whole Foods Market Inc
06.2017 - 05.2019
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Completed barista training and tasks.
LOVE,MACKENZIE LLC. Founder, Creator and President
Self-Employed
10.2014 - 07.2015
- Responsibilities: -Web Design -Responsible for day to day operations of cosmetic company -Financial/Purchasing -Cosmetic creator
YOUTH AMBASSADOR for JDRF / President of Las Vegas Chapter 2014/15’
09.2009 - 05.2015
- Responsibilities: -Fundraising for multiple events -Educating the community -Interviewed by local media -Met with local politicians to advocate for our cause
Education
Bachelor of Arts - Legal Studies
University of California, Berkeley
Berkeley, CA07.2023
Skills
- Dependable
- Organized
- Outgoing
- Motivated
- Positive
- Systematic
- Adaptability
- Public Speaking
- Active Listening
- Multitasking
- Client Relations
- Written Communication
- Legal Research
Accomplishments
- Youth Ambassador / President for JDRF
- Multi year top fundraiser for local, national and international charities
- Completed course in speakers bureau
Timeline
4rd Year Legal Studies (Pre-Law) Student
UC Berkeley
01.2022 - 07.2023
Customer Service Manager
Pharmaca
05.2019 - 02.2020
Bakery Team Member
Whole Foods Market Inc
06.2017 - 05.2019
Mackenzie’s writing program
Napa Valley
06.2017 - 08.2019
LOVE,MACKENZIE LLC. Founder, Creator and President
Self-Employed
10.2014 - 07.2015
YOUTH AMBASSADOR for JDRF / President of Las Vegas Chapter 2014/15’
09.2009 - 05.2015
Bachelor of Arts - Legal Studies
University of California, Berkeley
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