Mackenzie Mardis
Sharpsburg,GA
Summary
Proven leader with eight years of diverse experience in operations and talent development at Chick-fil-A restaurants, enhancing team efficiency and customer satisfaction through strategic recruitment and personalized training programs. Excelled in operations oversight, while fostering a culture of continuous improvement and excellence.
Overview
8
8
years of professional experience
Work History
Assistant Director of Operations and Talent
Chick-fil-A Peachtree City Midtown
12.2023 - Current
- Enhanced talent acquisition by developing and implementing strategic recruitment plans.
- Developed training programs tailored to individual employee needs, boosting skill sets and job performance.
- Coached managers on incorporating coaching techniques into their leadership styles, fostering a supportive environment for employee development.
- Provided regular feedback on employee performance during training sessions, fostering a culture of continuous improvement and personal growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Supervised hiring, firing, promotion and reward of department personnel.
- Interviewed potential team members and guided through details of hiring process.
Grand Opening Trainer
Chick-fil-A Inc.
06.2019 - Current
- Enhanced Grand Opening success by developing and implementing comprehensive training programs for new employees.
- Evaluated employee performance throughout the training process, providing constructive feedback to promote growth and development.
- Promoted a culture of professional growth by sharing industry best practices and encouraging employees to expand their skill sets through ongoing development opportunities.
- Analyzed team performance and identified opportunities for additional training.
Supervisor
Chick-fil-A Linecreek And Peachtree City Midtown
07.2019 - 12.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Team Leader
Chick-fil-A Linecreek
06.2016 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Education
Bachelor of Science - Marketing
University of West Georgia
Carrollton, GA07.2022
Skills
- Leadership Training and Development
- Scheduling and Coordination
- Operations Oversight
- Marketing and Social Media
- Communication
- Customer Service
- Customer Relationship Management
Timeline
Assistant Director of Operations and Talent
Chick-fil-A Peachtree City Midtown
12.2023 - Current
Supervisor
Chick-fil-A Linecreek And Peachtree City Midtown
07.2019 - 12.2023
Grand Opening Trainer
Chick-fil-A Inc.
06.2019 - Current
Team Leader
Chick-fil-A Linecreek
06.2016 - 07.2019
Bachelor of Science - Marketing
University of West Georgia
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