Mackenzie Maxwell
Old Fort,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Loan Officer
Cash Express
Cleveland, TN
06.2025 - Current
- Evaluated loan applications for creditworthiness and risk assessment.
- Collaborated with clients to identify financial needs and suitable loan products.
- Processed documentation and maintained accurate records of loan transactions.
- Provided exceptional customer service, ensuring client satisfaction throughout the loan process.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
Manager in Training (MIT)
Hibbett Sports
Cleveland, TN
12.2023 - 06.2025
- Developed training programs for new employees, enhancing onboarding efficiency and team integration.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess product waste.
- Oversaw daily operations, maintaining high standards of customer service and store presentation.
- Analyzed sales trends to identify opportunities for product promotions and inventory adjustments.
Team Member
Ocoee Nutrition
Ocoee, TN
03.2023 - 10.2023
- Achieved high customer satisfaction by delivering quality teas and protein shakes. Streamlined cash register operations to improve transaction efficiency. Enhanced order processing by effectively managing phone inquiries and call-in orders.
Cashier/Sales Associate
Dunham's Sports
Cleveland, TN
11.2022 - 02.2023
- Oversaw front-end operations, including register management and phone communications. Coordinated apparel merchandising to enhance customer experience.
Hooters Girl/Server
Hooters
Chattanooga, TN
08.2022 - 12.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume shifts.
- Cultivated positive relationships with regular customers, contributing to repeat business growth.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Chili's
Cleveland, TN
05.2022 - 08.2022
- Greeted and seated guests promptly, creating welcoming atmosphere.
- Managed reservations and waitlists efficiently, optimizing table turnover.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Assisted in training new team members on customer service protocols.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
Team Member
Bojangels
Cleveland, TN
08.2020 - 07.2021
Education
High School Diploma -
Polk County High School
Benton, TN05.2022
Skills
- Food Service
- Typing
- Loan origination
- Lending
- Cash Handling
- Retail Management
- Customer service
- Leadership
- Phone etiquette
- Organizational skills
- Serving Experience
- Restaurant Experience
- Communication skills
- Computer skills
- Host/Hostess
- Sales expertise
- Documentation review
Timeline
Loan Officer
Cash Express
06.2025 - Current
Manager in Training (MIT)
Hibbett Sports
12.2023 - 06.2025
Team Member
Ocoee Nutrition
03.2023 - 10.2023
Cashier/Sales Associate
Dunham's Sports
11.2022 - 02.2023
Hooters Girl/Server
Hooters
08.2022 - 12.2022
Hostess
Chili's
05.2022 - 08.2022
Team Member
Bojangels
08.2020 - 07.2021
High School Diploma -
Polk County High School