Kristina Vasquez
Detroit,Michigan
Summary
Compassionate and dedicated bilingual woman, well-versed in providing excellent service weather it be medical or financial.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer or patient a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Officer
MortgagePros LLC
Troy, Michigan
06.2024 - Current
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Identified opportunities for cross-selling additional products and services.
- Set up debt payment plans based on client credit, income and assets.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Identified valuable solutions for customers with credit problems.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved loan within specified limits or referred to appropriate approval level.
- Developed and maintained relationships with potential customers to increase loan business.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Loan Officer
Capital Home Mortgage
Troy, Michigan
08.2022 - 06.2024
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Identified opportunities for cross-selling additional products and services.
- Set up debt payment plans based on client credit, income and assets.
- Analyzed financial data to determine the feasibility of granting loans.
- Informed customers of loan application requirements and deadlines.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Negotiated terms and conditions of loan contracts.
- Explained various types of loans available to customers and their associated terms and conditions.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Managed pipeline for originated loans through closing and complete required management reports.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
CASHIER, MEAT DEPARTMENT CLERK, INVENTORY MANAGER
Dobrys Supermercado
Detroit, MI
06.2012 - 08.2022
- Build loyal clientele through high-level of customer satisfaction
- Train new employees
- Examine merchandise to verify correct price and no visible damage
- Control costs by effectively negotiating with all vendors
- Maintain inventory log and place orders to restock supplies as needed
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Maintained inventory and store visual presentation to meet customer needs
- Delivered service excellence through all points of contact
- Enforced store safety and cleanliness standards, reducing hazards
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
Airport Hospitality
Prospect Airport Services
Romulus, Michigan
04.2022 - 07.2022
- Oversee supply inventory
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Prepared treatment rooms for patient examinations, kept rooms neat and clean
- Cleaned interior cabin area as needed before each flight departure.
- Managed the disposal of hazardous materials and waste in compliance with environmental regulations and safety standards.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
WAITRESS, HOSTESS, AND CASHIER
Los Galanes
Detroit, MI
03.2018 - 02.2019
- Operate POS system to input customer orders
- Receive payment for services and properly handle petty cash
- Deliver exceptional, friendly service
- Support coworkers as needed
- Anticipate and address customer needs, Guide customers through all menus, demonstrating advanced knowledge of specifics
- Engaged with guests to maximize satisfaction with food and service
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Adhered to sanitation and safety control policies to protect establishment and patrons
- Stocked service areas with supplies to deliver faster service to guests
- Maintained clean and neat workplace and dining room area
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
SERVER
Armando's Mexican Cuisine
Detroit, MI
04.2016 - 09.2017
- Maintained clean and neat workplace and dining room area
- Observed guest needs throughout dining experience, driving high-quality service
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
SERVER
Xochimilco's Mexican Restaurant
Detroit, MI
04.2013 - 04.2015
- Memorized menu to help diners make informed meal choices
- Greeted and accommodated guests, building positive experience from first interaction
- Jotted down customer orders and promptly delivered food and drinks
- Attended company and restaurant required trainings and meetings, improving skills
- Delivered customer checks and securely processed credit card or cash payments
- Carried dirty plates and silverware to kitchen, expediting dishwashing process
- Swept and mopped floors and removed trash
- Removed plates and glasses from tables after meals
- Wiped tables and seats with dampened cloths and replaced dirty tablecloths
Education
Associate in Science (A.S.) - Nursing
HENRY FORD COLLEGE
Dearborn, MI01-2026
Medical Assistant -
DORSEY SCHOOLS
Dearborn, MI01.2011
High School -
WESTERN INTERNATIONAL HIGH SCHOOL
Detroit, MISkills
- Serving Experience
- Customer Service
- Patient care Vital signs
- Scheduling Injections
- EMR Microsoft office
- CPR Child well vaccination
- Triage Documentation
- Customer Service Skills Sales Experience
- Customer care Bilingual
- Food Production Processes
- Sales and Promotions
- Merchandise Receiving and Handling
- Ability to Lift40 Pounds
- Teamwork and Collaboration
- Mortgage lending
- Client relations
- Bilingual in Spanish
- Clerical support
- Patient triage
- Reliable team player
- Negotiation
Certification
- Nationally Registered Medical Assistant
- Basic Life Support
- Licensed Loan Officer
Languages
Spanish, English
Timeline
Loan Officer
MortgagePros LLC
06.2024 - Current
Loan Officer
Capital Home Mortgage
08.2022 - 06.2024
Airport Hospitality
Prospect Airport Services
04.2022 - 07.2022
WAITRESS, HOSTESS, AND CASHIER
Los Galanes
03.2018 - 02.2019
SERVER
Armando's Mexican Cuisine
04.2016 - 09.2017
SERVER
Xochimilco's Mexican Restaurant
04.2013 - 04.2015
CASHIER, MEAT DEPARTMENT CLERK, INVENTORY MANAGER
Dobrys Supermercado
06.2012 - 08.2022
Associate in Science (A.S.) - Nursing
HENRY FORD COLLEGE
Medical Assistant -
DORSEY SCHOOLS
High School -
WESTERN INTERNATIONAL HIGH SCHOOL