Mackenzie Meade
Huntington,WV
Summary
Dynamic Digital Personal Shopper at Walmart with a proven track record of exceeding customer satisfaction through effective communication and attention to detail. Skilled in mentoring new associates and verifying order accuracy, I consistently met quality goals while fostering a collaborative team environment. Committed to enhancing customer experiences with an upbeat attitude.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Holiday Sales Associate
Kohls Department Store
09.2022 - 12.2023
- Greeted, welcomed and offered immediate assistance to store customers.
- Assisted customers with sales orders, returns and exchanges.
- Boosted sales through product promotion and direct customer engagement.
- Kept merchandise organized with regular recovery work.
- Exceeded daily sales goals consistently throughout the holiday period by building rapport with customers and upselling products when appropriate.
- Participated in regular staff meetings and training sessions to improve product knowledge and sales skills.
- Handled customer inquiries with professionalism, addressing concerns promptly and effectively to ensure positive experiences.
- Boosted customer satisfaction by providing exceptional service and product knowledge during busy holiday seasons.
Education
Administrative Technology - Medical Administration
Huntington Junior College
Huntington, WVLincoln County High School
Hamlin, WV05.2022
Skills
- Customer relationship management
- Effective communication
- Team collaboration
- Customer service
- Attention to detail
- Planning and organization
- Upbeat and outgoing attitude
- Verifying order accuracy
- Strong interpersonal skills
- Mentoring new associates
Timeline
Digital Personal Shopper
Walmart
01.2023 - Current
Holiday Sales Associate
Kohls Department Store
09.2022 - 12.2023
Administrative Technology - Medical Administration
Huntington Junior College
Lincoln County High School
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