Mackenzie Mercier
ruskin,FL
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dessert Artisan, Server
Hampton Chocolate Factory
Tampa, FL
12.2024 - Current
- Received numerous compliments from customers for exceptional presentation and taste of desserts.
- Managed time effectively to handle multiple orders simultaneously while maintaining attention to detail in each dish.
- Enhanced customer satisfaction by creating visually appealing and delicious desserts.
- Showcased artistic talents by designing intricate plating arrangements that impressed both customers and peers alike.
Shift Lead
Jeremiahs Italian Ice
Tampa, FL
06.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Server
Salty Shamrock Irish Pub
Apollo Beach, FL
12.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Service prioritization
- Sales expertise
- Suggestive selling
- Order management
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Timeline
Dessert Artisan, Server
Hampton Chocolate Factory
12.2024 - Current
Shift Lead
Jeremiahs Italian Ice
06.2023 - Current
Server
Salty Shamrock Irish Pub
12.2022 - 06.2024
Associate of Science - Criminal Justice
Florida Atlantic University