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Associate Principal Engineer

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  Experienced in the consumer goods industry with a strong track record in customer service and problem solving.
  Recognized for foresight and problem-solving abilities, highly valued by colleagues.
  Passionate about process improvement and streamlining operations for enhanced team and customer satisfaction.
  Advocates for working smart and efficiently while maintaining a strong work ethic. Keen learner and sharer of knowledge.
  Socially adept with the ability to communicate effectively across diverse age groups and backgrounds.
  Proficient in SAP, Salesforce, and MS Excel, utilizing these programs daily.


I'm a customer service and admin pro with over 10 years of experience making things run smoothly. I'm great at keeping customers happy, making office stuff easier, and staying on top of data, purchasing bits, and inventory. I'm pretty handy with computer systems like Excel, SAP, and XERO, and I'm a good communicator who's organized and knows my tech.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Several years of success supporting client financial goals through astute investment guidance.

Accomplished professional with expertise in customer experience management and team leadership, adept at driving process improvement and managing SLA & KPI metrics. Proven track record in OTA operations, including Agoda and booking systems, with a strong focus on conflict resolution and escalation handling. Skilled in data analysis and reporting, committed to enhancing operational efficiency and delivering exceptional service quality.

Mackenzie Minard

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Customer Service Specialist

Business Development Analyst Intern

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BBA - Business Management - Entrepreneurship

High School Diploma -

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Customer Service Specialist

Business Development Analyst Intern

BBA - Business Management - Entrepreneurship

High School Diploma -

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