Mackenzie Minchew
Snow Hill,NC
Summary
Dynamic cosmetologist with expertise in haircutting techniques, client consultations, and effective communication. Committed to delivering exceptional customer experiences and building lasting client relationships.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetologist
Self employed
Snow Hill, Nc
12.2020 - Current
- Business management
- Communication skills
- Organization
- Handling financial task
- Social media management skills
- Consulted with clients to determine desired hairstyles and treatments.
- Performed haircuts, coloring, and styling using various techniques.
- Maintained a clean and organized workspace for client safety and comfort.
- Managed inventory of beauty products and tools for effective service delivery.
- Promoted services through social media to attract new clients.
- Built strong client relationships through excellent customer service and communication skills.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted customers in selecting appropriate retail products for their needs.
- Kept notes listing preferences and services provided to clients for quick reference.
Front Desk Receptionist
Bills Golf carts
Goldsboro, Nc
01.2015 - 11.2020
- Welcomed customers and addressed inquiries about golf cart services.
- Managed appointment scheduling for service and maintenance requests.
- Processed customer orders and handled payment transactions efficiently.
- Assisted in inventory management of parts and supplies for repairs.
- Handled customer complaints with professionalism and care.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Cosmetologist - Cosmetology
Mitchell’s Academy
Wilson , Nc 01.2020 - 12.2020
Skills
- Haircutting techniques
- Coloring techniques
- Client consultations
- Inventory management
- Scheduling software
- Customer relationship management
- Financial task handling
- Effective communication
- Conflict resolution
- Attention to detail
- Sales expertise
- Issue resolution
- Product expertise
Timeline
Cosmetologist
Self employed
12.2020 - Current
Cosmetologist - Cosmetology
Mitchell’s Academy
01.2020 - 12.2020
Front Desk Receptionist
Bills Golf carts
01.2015 - 11.2020