Mackenzie Miner
Mechanicsburg,PA
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Dependable team player with a positive, upbeat attitude and proven skill in establishing rapport with clients. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Experienced in exceeding performance goals in fast-paced environments. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Joe & The Juice
05.2023 - 11.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
- Assisted customers with menu selections, answered questions and resolved complaints in a timely manner.
Call Center Representative
Huntington Learning Center
09.2022 - 08.2023
- Maintained accurate records of all customer interactions, processed customer accounts and filed documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
Fundraiser
OneSixty International | ASPCA
01.2023 - 04.2023
- Maintained a positive attitude while showcasing exceptional public speaking, outreach coordination, interpersonal communication and persuasive skills.
- Took extra steps to further increase potential client base by educating those not currently ready to donate about the value of the organization and leaving supplied knowledge on how future support can be given.
- Met daily goals, average donations and brought new sustaining members into the organization.
Remote Customer Service Representative
Conduent
11.2021 - 09.2022
- Responded to all customer inquiries by utilizing information learned during training and resources available through people, customer records and knowledge management systems.
- Supported client’s as a first point of contact and resolved questions/complaints concerning their accounts.
- Built trusting relationships with customers to better understand needs.
- Answered inbound calls to handle various concerns, set appointments and close sales.
Auto Detail Manager
Grizzly Auto Detailing
02.2019 - 02.2022
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
Education
- - Communications
Millersville University of Pennsylvania
Millersville, PA01.2018
- - Digital Communications And Multimedia
Harrisburg Area Community College
Harrisburg, PA01.2016
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Data Entry/ Collection
- Report Generation
- Volunteer Oversight
- Complaint Resolution
- Project Management
- Technical Support
- Customer Service
- Computer Proficiency (Microsoft Office Suite, Excel, SaaS, Zendesk, CRM Systems)
Timeline
Barista Shift Lead
Joe & The Juice
05.2023 - 11.2023
Fundraiser
OneSixty International | ASPCA
01.2023 - 04.2023
Call Center Representative
Huntington Learning Center
09.2022 - 08.2023
Remote Customer Service Representative
Conduent
11.2021 - 09.2022
Auto Detail Manager
Grizzly Auto Detailing
02.2019 - 02.2022
- - Communications
Millersville University of Pennsylvania
- - Digital Communications And Multimedia
Harrisburg Area Community College
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