MacKenzie Mitchell
Decatur,GA
Summary
Retail management expert specializing in visual merchandising, inventory management, and team training. Adept at creating engaging in-store displays that elevate brand identity and enhance customer experience. Proven ability to manage vendor relations and streamline inventory processes, ensuring operational efficiency.
Overview
9
9
years of professional experience
Work History
Department Lead of Gift Department
Intown Ace Hardware
06.2021 - Current
- Functioned as the main contact for gift department vendors, establishing relationships and sourcing new product lines during quarterly trips to AmericasMart for upcoming seasons.
- Directed conceptual design and merchandising of seasonal displays, creating over 30 visually engaging installations through custom props and strategic product arrangement to enhance appeal, drive customer interest, and elevate store identity while ensuring a memorable shopping experience.
- Managed ordering and inventory of gift department products, ensuring optimal stock availability to meet customer demand.
- Acted as a primary resource and knowledge point for team members, solving problems with customers, providing guidance on store operations and procedures, and product knowledge. Led training for at least a dozen incoming employees.
- Direct POC for customers throughout all departments (Gift/Garden/Hardware) Assist in helping to answer questions regarding gift and antique assistance, home improvement projects, and plant related questions; source of communication with coworkers through walkie talkies.
- Oversaw inventory management for storage units, coordinating product organization and accessibility. of the storage units for the gift and garden department. Coordinating inventory and use of thousands of different products, and displays kept at an off site location.
- Upkeep of construction of the store, including painting walls, managing storage and organization, fixing minor damages throughout. Revitalized the store’s aesthetic by updating wall colors for the first time in 15 years, creating a fresh, inviting atmosphere that enhances the shopping experience and reflects a modernized brand image.
- Handled bookkeeping tasks for cash registers, ensuring accurate financial records. for the store, writing checks for vendors, and a part of the opening and closing team.
- Contributed as a team member responsible for unloading and pricing hardware stock from delivery trucks. of team in charge of receiving the truck, coming in early unloading weekly trucks, pricing pallets of hardware stock, in charge of special orders and making sure they are sent out on time. Working with thousands of dollars worth of products at a time.
Office Manager
All Worlds Health
Roswell, GA
07.2019 - 01.2021
- Acted as the main point of contact for doctor's offices and law firms by answering calls, sending faxes and emails, notarizing documents, and maintaining open communication with the doctor.
- Organized and maintained office files, ensuring neatness and efficiency, while coordinating monthly events to foster community engagement.
- Managed ordering and inventory of ingredients and merchandise for Arlene's Apothecary, including labeling tea products using Avery and Canva, ensuring stock availability and effective display.
- Managed and inventoried multiple supplements that were for sale through the practice. This included: cataloging, ordering, stocking/display and sales.
- Managed the social media pages for All Worlds Health Pediatrics (i.e Instagram, Facebook, YouTube, office website and web series).
- Advised and assisted with Healing Through the Arts Summit by designing, organizing, and inviting guests to the summit.
- Transcribed podcasts for the MultiDimensional MD and ensured the YouTube channel was updated daily.
- Designed engaging website for allworldshealthacademy.com, enhancing online presence and user experience.
Nanny
Various
Atlanta, GA
06.2018 - 01.2020
- Supervised daily activities and ensured children's safety during playtime.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Assisted with homework and provided tutoring in various subjects as needed.
- Maintained a clean and organized environment for children's comfort and health.
- Communicated regularly with parents about children's progress and daily routines.
- Coordinated playdates and outings to enhance social skills among children.
- Developed individualized care plans based on each child's unique needs and interests.
- Traveled with family to help with vacation activities and childcare.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Provided direct-care services for children of varying ages.
- Ensured physical and social well-being of each child.
- Provided overnight care, ensuring a safe and secure environment.
- Took initiative in planning field trips or outings for the kids on days off from school.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Participated in hands-on learning activities with children incorporating art.
- Interacted positively with children to promote mental and emotional development.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Transported children to school, extracurricular activities, and appointments when needed.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
US Navy
09.2017 - 04.2018
- Group leder in bootcamp division for displaying leadership, lead team in finale test.
- Graduated top of class in hospital corpsman school in San Antonio, TX.
- Worked in hospital as a corpsman in Rota, Spain.
Skills
- Merchandising strategy
- Display design techniques
- Visual display coordination
- Inventory management
- Vendor relations
- Financial oversight
- Staff training
- Team leadership
- Problem solving
- Customer service
Timeline
Department Lead of Gift Department
Intown Ace Hardware
06.2021 - Current
Office Manager
All Worlds Health
07.2019 - 01.2021
Nanny
Various
06.2018 - 01.2020
US Navy
09.2017 - 04.2018