Colton Rovira
Allen
Summary
Experienced professional with a diverse skill set in technical support, customer service, and operations management. Demonstrated ability to manage inventory and merchandise effectively while ensuring high levels of customer engagement. Proven track record in crew management and staff training, contributing to improved team performance and operational efficiency. Strong communication skills facilitate effective conflict resolution and relationship building across various functions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Department Manager
PGA TOUR Superstore
Plano
02.2024 - Current
- Led a team in developing innovative merchandising strategies that enhanced customer engagement and sales performance.
Back End Department Manager
PGA TOUR Superstore
Plano
08.2023 - 02.2024
- Led the development and implementation of efficient back-end processes, enhancing operational productivity and workflow management.
Landscape Manager
EP Lawns LLC
Allen
03.2023 - 11.2023
- Developed and implemented efficient landscape maintenance schedules, ensuring optimal plant health and aesthetic quality.
- Managed a team of landscape technicians, providing training and guidance to enhance skills and productivity.
- Collaborated with clients to design customized landscaping solutions, improving customer satisfaction and retention rates.
Soft Goods Team Leader
PGA TOUR Superstore
Frisco
07.2023 - 08.2023
Sales Associate
Tommy Hilfiger
Allen
09.2021 - 06.2023
Sales Associate
Nautica
Allen
06.2019 - 05.2020
Education
High school diploma -
Excell Online High School
Skills
- Heavy lifting
- Technical support
- Hospitality
- Shipping & Receiving
- Communication skills
- Chainsaw
- Moving
- Customer service
- Inventory and Merchandise
- Crew management
- Photocopying
- Attention to detail
- Landscape maintenance
- Leadership
- Warehouse experience
- B2B sales
- Time management
- Salesforce
- Equipment repair
- Inside sales
- Scanning
- Hand tools
- Driving
- Lawn care
- Phone etiquette
- Power tools
- Mechanical Knowledge
- Horticulture
- Labor & delivery
- Pruning
- Landscaping
- Phone answering
- Organizational skills
- Management
- Order Picking
- Automotive repair
- Inventory management
- Merchandising strategy
- Sales forecasting
- Team leadership
- Customer engagement
- Staff training
- Performance metrics
- Process improvement
- Conflict resolution
- Visual merchandising
- Client communication
- Retail operations
- Stock replenishment
- Loss prevention
- Cross-functional collaboration
- Sales analytics
- Scheduling optimization
- Point of sale (POS)
- Staff recruitment
- Budget management
- Market trends analysis
- Customer feedback integration
- Scheduling coordination
- Budgeting expertise
- Staff development
- Listening skills
- Order management
- Problem-solving skills
- Complaint resolution
- Cash handling
- Staff supervision
- Financial management
- Database management
- Hospitality services
- Employee motivation
- Delegation techniques
- Operations
- Marketing
- Credit returns processing
- Workflow management
- Budgeting and finance
- Analytical mastery
- Administrative support
- Team supervision
- Conflict management
- Relationship building and management
- Systems and software expertise
Certification
- CPR Certification, Present
- Horticulture, 06/22, Present
- First Aid Certification, Present
- Non-CDL Class C Driver's License, Present
Timeline
Front End Department Manager
PGA TOUR Superstore
02.2024 - Current
Back End Department Manager
PGA TOUR Superstore
08.2023 - 02.2024
Soft Goods Team Leader
PGA TOUR Superstore
07.2023 - 08.2023
Landscape Manager
EP Lawns LLC
03.2023 - 11.2023
Sales Associate
Tommy Hilfiger
09.2021 - 06.2023
Sales Associate
Nautica
06.2019 - 05.2020
High school diploma -
Excell Online High School