Angela Larocco
112 Ridgway Ct. Apt 2,WI
Summary
Dynamic Front End Department Manager at Home Depot with a proven track record in enhancing customer satisfaction and optimizing operational workflows. Skilled in staff development and relationship management, I successfully implemented training programs that elevated team performance and streamlined processes, resulting in improved service quality and efficiency during peak hours.
Overview
7
7
years of professional experience
Work History
Front End Department Manager
Home Depot
Lake Geneva, WI
11.2023 - Current
- Oversaw daily front-end operations to ensure seamless customer transactions.
- Facilitated training and mentorship programs for staff on customer service excellence and register operations.
- Optimized operational workflows to enhance efficiency and minimize wait times during peak hours.
- Oversaw coordination with inventory management to maintain optimal stock levels at front end displays.
- Spearheaded initiatives to enhance team performance, driving improvements in customer satisfaction scores.
- Designed and implemented training materials to elevate employee understanding of store policies and procedures.
- Oversaw adherence to safety regulations and company policies in front-end operations.
Opening Manager
Lyons Grocery and Liquor
Burlington, WI
09.2020 - 05.2021
- Directed daily operations to uphold safety and health compliance standards.
- Implemented inventory management systems to optimize stock control processes.
- Designed and executed advanced customer service protocols to improve service quality.
Sandwich Artist
Subway
Lake Geneva, WI
02.2019 - 03.2020
- Crafted sandwiches with a focus on quality and alignment with customer preferences.
- Oversaw cleanliness and organization of work area to uphold health standards.
- Facilitated customer selection of menu items to elevate dining experiences.
- Managed cash register operations, ensuring accurate transaction processing.
- Demonstrated agility in adapting to dynamic environments while maintaining composure under pressure.
- Oversaw inventory management by consistently restocking supplies to ensure availability.
- Facilitated training sessions for new staff on sandwich preparation techniques and customer service protocols.
- Assisted guests with inquiries and provided information on specials. Took orders accurately and efficiently. Supported team in maintaining a welcoming environment.
- Managed cash register operations with precision, ensuring accurate transaction processing.
- Maintained cleanliness and organization of workplace in accordance with restaurant policies.
- Ensured workspace cleanliness and organization by adhering to stringent sanitation standards.
- Enhanced service delivery by implementing effective multitasking and time management strategies.
- Facilitated collaboration among team members to optimize workflow during peak hours.
- Cultivated exceptional communication skills to accurately assess customer preferences and reduce order errors.
- Exhibited adaptability by covering shifts to maintain consistent staffing levels.
- Elevated customer satisfaction through delivery of exceptional service and expertly crafted sandwiches.
- Crafted and delivered hot and cold sandwiches tailored to customer preferences.
- Maintained exceptional customer service standards to foster client loyalty.
- Facilitated training sessions for new employees on company policies and procedures to enhance team performance.
- Addressed customer complaints with professionalism, fostering positive relationships and encouraging repeat business.
- Implemented hygiene practices by ensuring adherence to food safety guidelines and regulations.
- Executed food preparation and presentation in strict adherence to health and safety guidelines.
- Managed restocking and rotation of display case inventory to prevent stock loss.
- Utilized manual and electric appliances to efficiently peel, slice, and trim food items.
- Facilitated training sessions for team members on sandwich preparation and item assembly according to established guidelines.
- Streamlined organization of freezers, refrigerators, and storage rooms by receiving, recording, and relocating food and beverage supplies.
- Cultivated strong relationships with regular customers by recalling names and preferred orders.
- Oversaw inventory management by ordering essential supplies to mitigate shortages.
- Facilitated maintenance of up-to-date product knowledge through continuous monitoring of recipe changes, ingredient sourcing updates, and nutritional information revisions.
- Optimized sandwich assembly processes to enhance order efficiency during peak hours.
- Executed regular quality checks for ingredients to ensure product excellence.
- Oversaw inventory management to guarantee availability of fresh ingredients for menu items.
- Managed cash register operations and executed transactions with precision to ensure efficient checkout experiences.
Education
GED - General Studies
Atlanta Public Library
AtlantaSkills
Scheduling coordination
Staff development
Customer service
Teaching, training and coaching employees
Goals and performance
Team building
Relationship building and management
Problem-solving skills
Time management
Administrative skills
Timeline
Front End Department Manager
Home Depot
11.2023 - Current
Opening Manager
Lyons Grocery and Liquor
09.2020 - 05.2021
Sandwich Artist
Subway
02.2019 - 03.2020
GED - General Studies
Atlanta Public Library