Ahmad Alajlouni
Galloway
Summary
Goal-oriented professional thriving in multicultural environments, focused on improving technical and social skills for work in large international companies. Keen interest in leadership principles with belief in the importance of individual contributions to corporate strength, hands-on experience supporting HR functions such as employee relations, recruitment, and policy implementation. Known for strong interpersonal skills, organizational abilities, and a collaborative approach to solving workplace challenges. Eager to contribute to HR strategies that enhance employee engagement and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Department Manager
Kroger
4656 Cemetery Road
06.2025 - Current
Leadership & People Management
- Team leadership & supervision
- Coaching, mentoring & performance feedback
- Conflict resolution (customers & associates)
- Accountability & motivation
- Training & onboarding
- Scheduling & labor planning
- Break coverage & staffing adjustments
- Productivity & efficiency management
- Overtime control
- Customer service excellence
- De-escalation & complaint resolution
- Service recovery strategies
- Communication & active listening
- Building customer loyalty
Transportation Associate Manager
Amazon
West Jefferson, US
07.2023 - 03.2025
- Collected delivery instructions from appropriate sources, verifying instructions, and routes
- Checked vehicles to ensure that mechanical, safety, and emergency equipment was in good working order
- Drove trucks to weigh stations before and after loading and along routes in compliance with state regulations
- Coordinated communication between vendors, customers, and internal departments regarding all aspects of the transportation process
- Loaded and unloaded trucks with forklifts and pallet jacks
Human resources partner
Amazon
West Jefferson, US
10.2021 - 07.2023
- Employee Relations & Support
- Acts as a point of contact for employee concerns and conflict resolution.
- Supports fair and consistent implementation of policies and practices.
- Performance & Talent Management
- Advises on performance management processes, coaching, and development plans.
- Identifies high-potential employees and succession planning opportunities.
- Change Management
- Helps guide teams through organizational changes (e.g., mergers, restructures, culture shifts).
- Ensures smooth transitions with minimal disruption.
Education
Associate of science - Management
CTU Colorado Technical University
Colorado Springs, CO03.2025
Skills
- Business operations understanding, Team leadership and motivation, Data entry and records management, Budgeting and resource allocation (intro level, Microsoft Office Suite (Word, Excel, PowerPoint), Business software (eg, QuickBooks, HRIS platforms), Customer service excellence, Strategic planning basics
Certification
Certified Associate in Project Management (CAPM)
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Front End Department Manager
Kroger
06.2025 - Current
Transportation Associate Manager
Amazon
07.2023 - 03.2025
Human resources partner
Amazon
10.2021 - 07.2023
Associate of science - Management
CTU Colorado Technical University