Mackenzie Morrison
Idaho City,ID
Summary
Hard working employee with experience in customer service, multi tasking, time management, and cash handling. Devoted to giving every customer a positive and welcoming experience. Highly organized and proactive in everyday tasks.
Overview
3
3
years of professional experience
Work History
DMV Clerk
Boise County Sheriffs Office
Idaho City, Idaho
03.2025 - Current
- Inspected paperwork to ensure it was properly filled out prior to processing.
- Followed up with customers via phone or email regarding status of their requests.
- Provided detailed information on fees associated with various DMV services and procedures.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Verified accuracy of information on documents submitted by customers.
- Reviewed existing records to ensure accuracy and completeness of data before issuing new license or registration certificates.
- Determined eligibility for certain types of services based on state guidelines.
- Maintained records of all transactions in a secure database.
- Adhered to strict confidentiality standards while handling sensitive customer information.
- Scanned documents into electronic format as needed for archival purposes.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Performed data entry tasks including entering customer information into the computer system.
- Proficient in Microsoft Office programs. (word, excel, outlook)
Server
The Springs
Idaho City, ID
10.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Transmitted and received messages using telephones or telephone switchboards.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Dental Assistant
Treasure Valley Pediatric Dentistry
Boise, ID
01.2023 - 09.2024
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Took digital X-rays of teeth using radiographic equipment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Gathered and documented patient medical and dental histories and vital signs.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Laid out dental instruments and equipment before procedures.
- Sterilized instruments according to established guidelines and protocols.
- Updated patient records with new data and treatment information.
- Educated patients on treatment procedures and post-procedure home care.
Dental Surgery Assistant
River City Surgical Center
Boise, ID
01.2023 - 09.2024
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Documented patient records during procedures and added notes taken to treatment chart.
- Explained procedures and processes to patients prior to their appointment.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Maintained a clean and organized work environment.
- Provided dental materials for dentist by selecting, mixing and placing materials on instruments and in patient's mouth.
- Assisted dentist with completing procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Prepared treatment rooms for patient examinations, sterilizing instruments, setting up instrument trays, preparing materials, and obtaining supplies from storage areas.
- Provided chair-side assistance to the dentist during dental procedures.
Education
Dental Assistant Certification - Dental Assisting
Idaho Dental Assistant Academy
Nampa, ID12-2022
High School Diploma -
Idaho City High School
Idaho City, ID05-2022
Skills
- Patient Services
- Customer Service
- Payment Handling
- Cash Handling skills
- Team Collaboration
- Strong Writing and Verbal Skills
- Complex Problem-Solving
- Procedure Support
- Equipment Sterilization
- Inventory Management
- Certified in X-Rays
- OSHA Regulations Knowledge
- Electronic Charting
- Dental Terminology Knowledge
- Appointment Scheduling
Education and Training
other,Idaho City, ID,other,Nampa, ID
Contact
Idaho City, ID 83631
Timeline
DMV Clerk
Boise County Sheriffs Office
03.2025 - Current
Server
The Springs
10.2024 - Current
Dental Assistant
Treasure Valley Pediatric Dentistry
01.2023 - 09.2024
Dental Surgery Assistant
River City Surgical Center
01.2023 - 09.2024
Dental Assistant Certification - Dental Assisting
Idaho Dental Assistant Academy
High School Diploma -
Idaho City High School
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