Mackenzie Murtha
Glenolden,PA
Summary
Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Home Solutions Advisor
Burns & McBride Home Comfort
New Castle, DE
03.2022 - 03.2024
- Responsible for facilitating sales appointments between prospects, providing clients with guidance on product that best suits their needs, Debriefing installation team on job expectation, and facilitating process of sale from start to finish
- Generated $2.5 million worth of revenue within 2 years of employment, with an average close rate of 42% at a small company
- Part of most successful sales team in history of company and contributing member that generated $4,241,320.00 which exceeded overall company goal for the past 2 years
Adult Probation & Parole Officer
Delaware County Court House Complex
Media, PA
05.2019 - 02.2022
- Responsible for supervising a 130-person case load and applying an individualistic approach to each client to best suit their needs
- Coordinate meetings with drug and alcohol counselors, mental health specialists, and attorneys to assure clients receive the necessary resources to ensure the clients rehabilitation
- Prepare legal documents for various court hearings and testify at said hearings accordingly
- Responsible for documenting meetings, conversations, and hearings for each client as they occur.
Customer Service Representative
Smart Park/Express Park
Essington, PA
07.2017 - 05.2019
- Manage accurate cash and credit transactions in a high-volume work setting
- Effectively communicate in a professional and courteous manner to assure an above satisfactory experience for all customers and prospective customers
- Responsible for the assistance of all arriving and departing customers to facilitate smooth business operations
- Re-assure the well-being and security of all customers vehicles and property.
Customer Service Representative
Allstate
Aston, PA
09.2016 - 06.2017
- Provide professional and polite customer service to pre-existing clients and inquiring prospective clients
- Authorizing insurance policy payments
- Creating car insurance policies for new clients.
Merchandiser
Kellogg's
Battle Creek, MI
01.2013 - 06.2017
- Develop professional relationships with store management and personnel of assigned territory to ensure successful business operations and product flow
- Communicate effectively and efficiently among team-members to achieve company goals
- Responsible for the in-store servicing of company product in assigned territory stores
- Interpreting plan-o-grams and building promotional displays in order to affectively promote the sale of product.
Education
Bachelor of Science in Criminal Justice -
West Chester University
Associate of Science in Liberal Arts -
Delaware County Community College
Skills
- Proficient in Microsoft Word, Excel, and Powerpoint
- Insurance Verification
- Strong Interpersonal and Communication Skills
- Planograms
- Merchandising
- Inventory Control
- Customer Service
- Negotiation
- HVAC Knowledge
- Sales
- Presentation skills
- Business development
- CRM software
- Outside sales
- Product Knowledge
- Technical knowledge
- Customer Assistance
- Retail Merchandising
- Payment Processing
- Networking abilities
Timeline
Home Solutions Advisor
Burns & McBride Home Comfort
03.2022 - 03.2024
Adult Probation & Parole Officer
Delaware County Court House Complex
05.2019 - 02.2022
Customer Service Representative
Smart Park/Express Park
07.2017 - 05.2019
Customer Service Representative
Allstate
09.2016 - 06.2017
Merchandiser
Kellogg's
01.2013 - 06.2017
Bachelor of Science in Criminal Justice -
West Chester University
Associate of Science in Liberal Arts -
Delaware County Community College