Summary
Overview
Work History
Education
Skills
Work Experience Details
Certification
Work Experience Details Description
Timeline
Generic

Amber Hatton

Indianapolis,IN

Summary

Motivated Financial and Academic Advisor with over 10+ years of experience advising clients on investment strategies, financial and academic planning. Strong background in understanding financial markets and products and risk management. Proven track record in helping clients meet financial and educational goals through sound advice and effective coaching, leadership and management. Also, conscientious with expertise in creating comprehensive academic plans tailored to meet individual needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Solutions Advisor

Offerpad
09.2022 - 02.2023
  • Develop and maintain strong customer relationships and communication via multiple channels (in-person, phone, email, video, text, etc.) using processes and procedures to provide the best experience; manage a pipeline of over 100+ homeowners, both buyers and sellers, in the purchase or sale of their home, with oversight through every step in the process clients choose; partner with team members & clients in the listing and closing processes; setting appointments with homeowners to discuss cash offers and listing options, property assessments and valuations, contracts, managing the listing through the closing process, communicating across departments regarding homeowners, and updating systems and databases

New Agent Sales Training Manager

Redfin
03.2020 - 09.2022
  • Accomplished sales training human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

Branch Manager

CIBM Bank
12.2018 - 03.2020
  • Managed retail and commercial real estate transactions from initiation to closing; Trained new agents to drive continued personal and team growth; Increased branch efficiency by 25% by optimizing daily operations; coordinated risk mitigation strategies to protect company assets; Expert handling of commercial and high-end clients and accounts

Real Estate Agent

Century 21 Scheetz
01.2018 - 03.2020
  • Assisted and guided new and experienced homebuyers through real estate processes effectively; monitored fulfillment of purchase contract terms; ensured adherence of leases and contracts; identified and solved complex strategy problems that impact sales management and business direction; worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Education

MBA -

Western Governors University
Salt Lake City, UT
09.2018

Bachelor of Science -

Western Governors University
Salt Lake City, UT
06.2016

Skills

    • Sharp Attention to Detail
    • Word Processing
    • Critical Thinking
    • Teamwork
    • Enrollment Processing
    • Customer Accounts Management
      • Client Correspondence
      • Developing and Maintaining Interpersonal Relationships
      • Written and Oral Communication
      • Coaching
      • New Student Orientation
      • Staff Management

Work Experience Details


  • Women's Life Society, Admissions Assistant, Indianapolis, United States, 11/2015, 12/2016
  • Ivy Tech Community College, Admissions Representative, Indianapolis, IN, 06/2013, 10/2015

Certification

  • Licensed Realtor - 2018
  • Western Governors University - Enrollment Advisor

Work Experience Details Description

  • Managed retail and commercial real estate transactions from initiation to closing; Trained new agents to drive continued personal and team growth; Increased branch efficiency by 25% by optimizing daily operations; coordinated risk mitigation strategies to protect company assets; Expert handling of commercial and high-end clients and accounts
  • Met or exceeded enrollment and retention goals consistently.
  • Helped students complete applications and navigate admissions processes.
  • Finalized and processed enrollment applications.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Reached out to applicants via calls, texts, emails and social media.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Provided policy information and maintained enforcement.
  • Developed and maintained business relationships with referring agencies to increase business opportunities.
  • Assisted applicants with admissions steps and served as point of contact throughout admissions process for the chapter president
  • Answered phones, called prospects and handled initial email contacts for applicants entering the local chapter.
  • Provided academic advising for new and continuing students
  • Demonstrated strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem solving and support
  • Assisted students in determining their personal and academic career goals
  • Assisted students in the development of an individualized academic plan
  • Monitored student progress through regular meetings, communications, interventions, assessments, and data collection
  • Referred students to appropriate internal and external resources to aid in student success
  • Ensures all documents related to the admissions process are managed, maintained, and on file in accordance with departmental deadlines and procedures
  • Team Management
  • Regulatory Compliance
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Supported students through admissions process by answering questions and assisting with forms.
  • Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.

Timeline

Home Solutions Advisor

Offerpad
09.2022 - 02.2023

New Agent Sales Training Manager

Redfin
03.2020 - 09.2022

Branch Manager

CIBM Bank
12.2018 - 03.2020

Real Estate Agent

Century 21 Scheetz
01.2018 - 03.2020

MBA -

Western Governors University

Bachelor of Science -

Western Governors University
Amber Hatton