MACKENZIE OERTEL
Hampton,NH
Summary
Certified Medical Assistant of 6 years. With extensive experience in patient care and the healthcare setting for more than 11 years. Demonstrated success in improving patient care efficiency by managing triage and medication refills, while ensuring adherence to compliance and safety standards. Proven ability to deliver high-quality support and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Whole Life Health
Newington, NH
12.2025 - 03.2026
- Conducted triage and managed medication refills to optimize patient care delivery.
- Performed point-of-care testing, including nasal and throat swabs for accurate diagnostics.
- Prepared instruments and assisted with mole and skin tag removals in clinical settings.
- Prepared pap smears and assisted with women’s health procedures to support patient needs.
- Processed lab orders, ensuring accurate specimen handling and thorough documentation.
- Operated autoclave for sterilizing instruments, adhering to safety standards.
- Stocked exam rooms and maintained inventory to ensure readiness for patient visits.
- Monitored refrigerator temperatures to ensure compliance with health regulations.
Certified Medical Assistant
Anna Jaques Hospital
Newburyport, Massachusetts
01.2025 - 12.2025
- Performed quality control checks for point-of-care testing and triage procedures to ensure accuracy and reliability.
- Coordinated prescription refills to streamline patient care processes.
- Maintained accurate documentation and charting using electronic medical records.
- Managed patient rooming and clinical workflows to support providers in delivering efficient care.
Certified Medical Assistant
Tufts Medicine
01.2024 - 01.2025
- Coordinated triage calls, ensuring thorough documentation and timely follow-up for improved patient care.
- Scheduled appointments for urgent, follow-up, Medicare, and annual exams, enhancing patient access to care.
- Facilitated processing of referrals and authorizations for imaging and medications, streamlining patient treatment pathways.
- Conducted POCT (urine, strep, flu, A1c, glucose), B12 injections, and vital signs.
- Managed prescription refills, inventory, and exam room stocking.
- Performed phlebotomy, blood serum transfers, and charting via Epic EMR.
Certified Medical Assistant
PhysicianOne Urgent Care
Manchester, NH
08.2023 - 12.2023
- Performed phlebotomy, EKGs, and STAT blood work to support prompt clinical decisions in a fast-paced environment.
- Executed point-of-care testing for urine, strep, flu, and COVID-19.
- Supported patient triage and urgent care protocols in a high-volume environment.
- Operated autoclave to effectively sterilize surgical instruments, maintaining compliance with safety and infection control standards.
Certified Medical Assistant (Remote)
Medsien
03.2023 - 07.2023
- Managed high call volume while supporting physicians with timely medication refills and reconciliations to enhance patient care.
- Conducted chronic care management (CCM) and remote patient monitoring (RPM) enrollment calls to ensure patient access to essential health services.
- Utilized Athena and Epic EMRs for efficient patient coordination and accurate documentation.
Care Coordinator / Medical Assistant (Remote)
Vital Health Links
11.2022 - 02.2023
- Performed medication reconciliation and administered mental and physical health questionnaires to support comprehensive care.
- Collaborated with MDS, DOS, and APRNs to address patient needs, ensuring timely follow-up documentation.
- Conducted nationwide triage and documented chronic condition assessments to identify patient needs.
Certified Medical Assistant
Dartmouth Hitchcock – Bedford & Manchester, NH
12.2019 - 08.2022
- Administered immunizations and dispensed medications utilizing Epic EMR.
- Specialized in mental health and substance use disorder care to enhance patient outcomes.
- Managed patient communications, medication refills, and comprehensive rooming documentation.
- Prepared and maintained sterile setup for point-of-care testing and urgent procedures, contributing to patient safety and procedure efficiency.
- Supported flu and COVID-19 vaccination efforts by utilizing full PPE and adhering to emergency protocols, ensuring community health and safety.
Licensed Nursing Assistant
Maxim Healthcare Services
Manchester, NH
08.2014 - 08.2020
- Delivered compassionate care to enhance quality of life for patients with physical and mental disabilities.
- Supported patient mobility and daily living activities, facilitating participation in physical and occupational therapy exercises and G-tube feedings.
- Ensured patient safety by monitoring seizure precautions during rehabilitation and wound care.
Personal Care Assistant – Pediatric Homecare
Northeast ARC
Danvers, MA
01.2013 - 01.2020
- Specialized in pediatric seizure precautions and g-tube feeding protocols.
- Collaborated with therapy teams to improve hygiene practices, optimize range of motion exercises, and ensure proper adaptive equipment usage.
- Documented daily patient statuses and tracked medication administration to ensure compliance with care plans.
Education
Associate of Health Science -
Manchester Community College
Manchester, NH11-2020
High School Diploma -
Seacoast School of Technology
Exeter, NH01-2015
High School Diploma -
Sanborn Regional High School
Kingston, NH01-2015
Skills
- Phlebotomy and specimen handling
- Time management
- Adaptive learning
- Blood pressure measurement
- Telephone communication
- Electrocardiography (EKG)
- Ear irrigation procedures
- Treatment setup
- Medication reconciliation and refills
- Triage and patient scheduling
- Point-of-care testing
- Documentation and compliance
- Safety compliance
- Medication reconciliation
- Sterile technique and equipment handling
- Equipment sterilization
- Critical thinking
- Sterile technique
- Telephone etiquette
- Patient empathy and communication
- Equipment sterilization
Certification
- Certified Medical Assistant (AAMA)
- BLS Certified
Timeline
Certified Medical Assistant
Whole Life Health
12.2025 - 03.2026
Certified Medical Assistant
Anna Jaques Hospital
01.2025 - 12.2025
Certified Medical Assistant
Tufts Medicine
01.2024 - 01.2025
Certified Medical Assistant
PhysicianOne Urgent Care
08.2023 - 12.2023
Certified Medical Assistant (Remote)
Medsien
03.2023 - 07.2023
Care Coordinator / Medical Assistant (Remote)
Vital Health Links
11.2022 - 02.2023
Certified Medical Assistant
Dartmouth Hitchcock – Bedford & Manchester, NH
12.2019 - 08.2022
Licensed Nursing Assistant
Maxim Healthcare Services
08.2014 - 08.2020
Personal Care Assistant – Pediatric Homecare
Northeast ARC
01.2013 - 01.2020
Associate of Health Science -
Manchester Community College
High School Diploma -
Seacoast School of Technology
High School Diploma -
Sanborn Regional High School