Mackenzie Ordoñez
Summary
Hardworking and passionate Journalist with experience conceptualizing and reporting on diverse stories. Versed in digital media and skilled in writing and editing pieces for online platforms.
Overview
4
4
years of professional experience
Work History
Student Assistant
California State University Dominguez Hills
09.2021 - Current
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Increased department productivity through effective time management and prioritization of tasks.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Supported administrative staff with data entry tasks, maintaining accurate records of vendor information.
- Collaborated with team members on various projects, contributing to their timely completion and overall success.
- Organized mass mailings efficiently, ensuring that important information reached intended recipients in a timely manner.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Hostess
Terranea
07.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Answered telephone calls and responded to inquiries or transferred calls.
- Inspected dining and serving areas to ensure cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Projected professional and caring attitude toward customers and coworkers.
- Maintained positive working atmosphere that encouraged teamwork, cooperation, and communication.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Trader Joe's
01.2020 - 05.2021
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Ensured accurate pricing by updating tags and signage according to promotional changes.
- Reduced spoilage levels by rotating perishable products and properly disposing of expired items.
Education
Bachelor of Arts - Journalism
California State University - Dominguez Hills
Carson, CA05.2024
High School Diploma -
Ambassador Christian School
Torrance, CA05.2021
Skills
- Headline writing
- Article Writing
- Event and Story Coverage
- Story and Content Idea Development
- Artwork and Layout Coordination
- Adobe InDesign
- Canva
- APA Style
- Excellent communication
- Deadline management
Accomplishments
- Created artwork for articles featured in “The Bulletin,” a student-run newspaper.
- Wrote articles featured in “The Bulletin,” a student-run newspaper.
Timeline
Student Assistant
California State University Dominguez Hills
09.2021 - Current
Hostess
Terranea
07.2021 - 09.2021
Crew Member
Trader Joe's
01.2020 - 05.2021
Bachelor of Arts - Journalism
California State University - Dominguez Hills
High School Diploma -
Ambassador Christian School