Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Owen

Liberty,SC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Waitress Trainer

Applebee's Grill + Bar
06.2022 - 01.2025
  • Developed training materials by creating comprehensive guides and resources for new waitstaff.
  • Identified areas for improvement with direct observation of service delivery.
  • Streamlined service procedures by training staff on efficient order-taking techniques.
  • Enhanced customer satisfaction with guidance on menu knowledge and recommendations.

Receptionist

K-Tech Equipment Sales
06.2020 - 05.2022


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Pickens High
Pickens, SC
05.2019

Skills

  • Team motivation
  • Body language awareness
  • Energy and enthusiasm
  • Shift scheduling
  • Food allergy safety
  • High volume dining
  • Cash handling
  • Company policies

Timeline

Waitress Trainer

Applebee's Grill + Bar
06.2022 - 01.2025

Receptionist

K-Tech Equipment Sales
06.2020 - 05.2022

Pickens High
Mackenzie Owen