Mackenzie Parrott
Indianapolis,Indiana
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Candlewood Suites Hotel
Indianapolis, Indinanapolis
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2018
Skills
- Attractions and Amenities Knowledgeable
- Restaurant Reservations
- Professional Relationships
- Financial Information Review
- Checking Guests In and Out
- Transportation Arrangements
- Nightly Audits
- Room Assignments
- Customer Feedback
- Childcare Settings
- Office Supplies and Inventory
- Customer Engagement
- Employee Retention
Timeline
Front Desk Clerk
Candlewood Suites Hotel
09.2021 - Current
High School Diploma -
Ben Davis High School
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