Mackenzie Pearson
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Roto Rooter Plumbing
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Professional House Cleaner
Wendy's Cleaning Service
06.2022 - 06.2023
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
Food and Beverage Server
Olive Garden Restaurant
06.2021 - 08.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
Education
Completion of 600 Hours Required By State - Esthetics
Kenneth Shuler School of Cosmetology
Rock Hill, SC11-2024
High School Diploma -
Clover High School
Clover, SC05-2022
Skills
- Product knowledge
- Team development
- Store maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
Certification
- Licensed Esthetician - SC and NC Board of Cosmetology.
- SC Driver's License
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Beauty
- Connection
- Cooking
- Photography
- Social Media
- Music
Timeline
Customer Service Representative
Roto Rooter Plumbing
11.2023 - 05.2024
Professional House Cleaner
Wendy's Cleaning Service
06.2022 - 06.2023
Food and Beverage Server
Olive Garden Restaurant
06.2021 - 08.2022
- Licensed Esthetician - SC and NC Board of Cosmetology.
- SC Driver's License
Completion of 600 Hours Required By State - Esthetics
Kenneth Shuler School of Cosmetology
High School Diploma -
Clover High School
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