Mackenzie Pepper
Stephenville
Summary
Proficient in delivering exceptional service and maintaining operational efficiency in diverse restaurant settings. Strong ability to manage customer orders, uphold food safety standards, and foster a friendly atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Cashier
Grumps Burgers
Stephenville
06.2022 - 04.2025
- Took orders cashier style, interacted with customers to accurately convey their requests to the kitchen.
- Served food to customers, proactively offered assistance, checked in regularly, and ensured drinks were replenished.
- Selling Alcohol- TABC license, IDing anyone that looks under 40.
- Maintained cleanliness of tables and restaurant during shifts; washed, organized dishes, and swept and mopped entire restaurant after closing.
- Friendly workspace- Getting along with everyone at work at all times-Making regulars is the greatest thing!-
Fountain/Carhop
Sonic Drive-In
Stephenville
12.2022 - 07.2023
- Took orders over headset intercom, interacted with customers to ensure accurate order processing and enhance satisfaction.
- Delivered orders to customers, ensuring all items were included.
- Prepared beverages and ice cream orders to meet customer preferences.
- Place orders on a computer-keep track of everything they are ordering so the cooks can make exactly what they need so that it goes faster.
- Sorted and stocked products, filled front displays to maintain seamless operations throughout the day.
- Maintained clean and friendly workspace, performed hourly cleaning of equipment to prevent cross-contamination and ensure safety.
- Calculated change for cash transactions quickly and accurately.
Barista/Cashier/Sandwich Maker
Small Town Perk
Meridian
05.2022 - 08.2022
- Took customer orders with attention to detail, ensuring accurate and efficient service.
- Fulfilled customer orders by preparing coffee, drinks, and sandwiches to meet quality standards.
- Stock Products- Once we got things in I would put them where they needed to go in the back or in the front when empty.
- Maintained clean workspace by regularly sanitizing equipment and organizing supplies for a tidy environment.
Fountain/Switchboard
Sonic Drive-In
Clifton
08.2020 - 05.2022
- Took orders via headset intercom, interacting with customers to accurately capture their requests.
- Place orders on a computer-keep track of everything they are ordering so the cooks can make exactly what they need so that it goes faster.
- Fulfilling Orders - Make drinks and Ice Cream- Satisfy customers.
- Sorted and stocked products, ensuring front displays were filled to maintain smooth operations throughout the day.
- Maintained clean and friendly workspace, performing hourly cleaning tasks to prevent cross-contamination.
- An American drive-in fast food restaurant chain owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Education
Bachelor's degree - Kinesiology
Tarleton State University
Stephenville, TX08-2026
Skills
- Food Safety
- POS
- Cash Handling
- Payment Processing
- Restaurant Experience
- Coffee Experience
- Customer Interaction
- Teamwork
- Flexible
- Avid Learner
- Communication skills
- Customer service
Certification
• Food Handler Certification
• TABC Certification
• First Aid Certification
• CPR Certification
• TABC Certification
• First Aid Certification
• CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Fountain/Carhop
Sonic Drive-In
12.2022 - 07.2023
Server/Cashier
Grumps Burgers
06.2022 - 04.2025
Barista/Cashier/Sandwich Maker
Small Town Perk
05.2022 - 08.2022
Fountain/Switchboard
Sonic Drive-In
08.2020 - 05.2022
Bachelor's degree - Kinesiology
Tarleton State University