Mackenzie Pericolosi
Longmeadow,MA
Summary
Detail-oriented customer service professional with expertise in cash handling and record keeping in fast-paced environments. Demonstrates strong communication and teamwork skills while ensuring accurate transactions and supporting efficient operations.
Overview
3
3
years of professional experience
Work History
Toll Booth Attendant
The City of Springfield Parks & Rec Department
Springfield, Massachusetts
07.2026 - Current
- Collected entrance fees for Springfield Parks & Rec, ensuring smooth access to parking and recreation facilities.
- Issued tickets and receipts for vehicle access and event entry.
- Welcomed visitors to a park facility, providing information on park rules and directions to enhance visitor experience.
- Balanced cash drawer and prepared accurate cash deposits at end of shift, maintaining financial integrity and compliance with department procedures.
Head Recreation Leader
The City of Springfield Parks & Rec Department
Springfield, MA
12.2025 - 05.2026
- Ensured participant safety during community programs, camps, and special events by implementing safety protocols.
- Monitored participant activities to uphold safety compliance during recreational events, fostering a secure environment. during recreational activities to support safety guideline compliance.
- Set up recreation equipment and activity spaces before scheduled programs.
- Kept attendance logs, incident reports, evaluations, and other program records organized and current.
Lead Hostess/Server
Plan B Burger Bar
Springfield, Massachusetts
03.2024 - 09.2025
- Greeted guests at Plan B Burger Bar with friendly, professional service.
- Managed reservations and waitlist using seating charts and floor plan to optimize guest flow.
- Collaborated with other departments during busy shifts to streamline service and improve guest experience.
- Accepted customer payments, handled credit card transactions, and gave correct change or receipts.
- Counted cash drawers and verified daily cash balances to ensure accurate financial reporting.
Education
Bachelor of Science - Space Operations
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2030
High School Diploma -
Longmeadow High School
Longmeadow, MA06-2026
Skills
- Cash management
- Record keeping
- Customer service
- Detail oriented
- Inventory management
- Excellent communication
- Team collaboration
- Adaptable
Timeline
Toll Booth Attendant
The City of Springfield Parks & Rec Department
07.2026 - Current
Head Recreation Leader
The City of Springfield Parks & Rec Department
12.2025 - 05.2026
Lead Hostess/Server
Plan B Burger Bar
03.2024 - 09.2025
Bachelor of Science - Space Operations
Embry-Riddle Aeronautical University
High School Diploma -
Longmeadow High School