Mackenzie Peterson
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Life and Health Insurance Agent
Globe Life And Accident Insurance Company
Dallas, TX
10.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Business Analyst
Dymetime Boutique
Dallas, TX
04.2021 - 05.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Private Childcare Provider/Autism Paraprofessional
Self-employed
Dallas, TX
08.2019 - 05.2023
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Worked with students to provide both individual and group tutoring on core subjects.
- Obtained current CPR, First Aid and Montessori certifications.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
Manager of Business Development and Sales
Kelli's Pet Spa
Grand Prairie, TX
04.2018 - 07.2019
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Education
Bachelor of Arts - Neuropsychology
Texas Woman's University
Denton, TX05.2024
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2022
Associate of Science - Early College Science Program
Mountain View College
Dallas, TX06.2022
Skills
- Superior Communication Skills
- Consultative Selling Techniques
- Promotions and Marketing Strategies
- Self-Confidence Development
- Excellent Driving Record
- Child Psychology Knowledge
- Asset Protection
- Social Integration
Timeline
Life and Health Insurance Agent
Globe Life And Accident Insurance Company
10.2023 - Current
Business Analyst
Dymetime Boutique
04.2021 - 05.2023
Private Childcare Provider/Autism Paraprofessional
Self-employed
08.2019 - 05.2023
Manager of Business Development and Sales
Kelli's Pet Spa
04.2018 - 07.2019
Bachelor of Arts - Neuropsychology
Texas Woman's University
High School Diploma -
Grand Prairie High School
Associate of Science - Early College Science Program
Mountain View College