Mackenzie Peterson
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Life and Health Insurance Agent
Globe Life And Accident Insurance Company
10.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Business Analyst
Dymetime Boutique
04.2021 - 05.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Private Childcare Provider/Autism Paraprofessional
Self-employed
08.2019 - 05.2023
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Worked with students to provide both individual and group tutoring on core subjects.
- Obtained current CPR, First Aid and Montessori certifications.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
Manager of Business Development and Sales
Kelli's Pet Spa
04.2018 - 07.2019
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Education
Bachelor of Arts - Neuropsychology
Texas Woman's University
Denton, TX05.2024
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2022
Associate of Science - Early College Science Program
Mountain View College
Dallas, TX06.2022
Skills
- Superior Communication Skills
- Consultative Selling Techniques
- Promotions and Marketing Strategies
- Self-Confidence Development
- Excellent Driving Record
- Child Psychology Knowledge
- Asset Protection
- Social Integration
Timeline
Life and Health Insurance Agent
Globe Life And Accident Insurance Company
10.2023 - Current
Business Analyst
Dymetime Boutique
04.2021 - 05.2023
Private Childcare Provider/Autism Paraprofessional
Self-employed
08.2019 - 05.2023
Manager of Business Development and Sales
Kelli's Pet Spa
04.2018 - 07.2019
Bachelor of Arts - Neuropsychology
Texas Woman's University
High School Diploma -
Grand Prairie High School
Associate of Science - Early College Science Program
Mountain View College
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