Mackenzie Pitcock
Stuart,FL
Overview
9
9
years of professional experience
Work History
Server
Moon thai & japanese
Stuart, FL
01.2020 - 12.2025
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Worked collaboratively with team members to provide efficient service during peak hours
Assistant General Manager (AGM)
Panera Bread
Jupiter, FL
07.2016 - 07.2024
- Assisted the General Manager in overseeing daily operations of the business
- Managed a team of employees, providing guidance and support to ensure efficient workflow
- Led cross-functional teams in executing special projects or events, ensuring successful outcomes within budget constraints
- Monitored inventory levels regularly to prevent stockouts or overstock situations, optimizing supply chain efficiency
- Worked closely with the General Manager on budget planning and forecasting activities
Server
The Cheesecake Factory
Palm Beach Gardens, FL
07.2021 - 07.2022
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Took accurate food and beverage orders from patrons, demonstrating strong attention to detail
- Effectively communicated with kitchen staff to ensure timely delivery of meals and accommodate special requests or dietary restrictions
- Served food and beverages to customers in a professional manner, adhering to established serving standards
- Managed multiple tables simultaneously during peak hours, efficiently prioritizing tasks and maintaining a high level of productivity
Education
High school diploma - undefined
William T. Dwyer High School
Palm Beach Gardens, FL05.2016
Skills
- Microsoft Excel
- Food service
- Basic math
- Food industry
- Attention to detail
- Food safety
- Wine pairing
- Greeting customers
- Restaurant experience
- Food handling
- Numeracy
- Beer knowledge
- Phone communication
- Proper food storage
- Bussing
- Front desk
- Food preparation
- Microsoft Word
- QuickBooks
- Serving
- Customer service
Timeline
Server
The Cheesecake Factory
07.2021 - 07.2022
Server
Moon thai & japanese
01.2020 - 12.2025
Assistant General Manager (AGM)
Panera Bread
07.2016 - 07.2024
High school diploma - undefined
William T. Dwyer High School