Mackenzie Quave
Lake Jackson,TX
Summary
Customer experience professional with solid background in team leadership and customer service excellence. Recognized for boosting team performance and driving customer-centric initiatives. Reliable and adaptable, ensuring seamless collaboration and consistent results. Excel in communication, leadership, and problem solving to enhance team performance. Committed to leveraging these skills to drive positive outcomes and elevate customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Experience Team Lead
Victoria's Secret & PINK
Lake Jackson, TX
09.2024 - Current
- Drive top-line sales by directing team selling efforts.
- Perform in the moment coaching to associates to improve selling skills and product knowledge.
- Oversee store operations, including opening/closing procedures, cash management, processing shipment and maintaining brand visual standards.
- Assign and monitor employee tasks.
- Contact applicants to schedule job interviews and onboarding dates.
- Perform and lead job interviews.
- Train and mentore team members on best practices for customer engagement.
Sales Associate
Victoria's Secret & PINK
Lake Jackson, TX
08.2021 - 09.2024
- Provide personalized customer experience.
- Meet sales goals and credit card application targets.
- Perform bra fittings.
- Maintain in-depth knowledge of products and promotions.
- Process merchandise and maintain store visual standards.
- Operate cash register functions.
Tax Preparer Assistant
Montalvo Tax Co.
Angleton, TX
02.2021 - 06.2021
- Assisted in preparing tax returns, ensuring accuracy and compliance with regulations.
- Supported senior preparers by organizing client documents and data entry tasks.
- Maintained confidentiality of sensitive financial information throughout the preparation process.
- Answer the phone and schedule drop off /pick-up appointments.
Daycare Teacher
Little Hands Academy
Angleton, TX
08.2019 - 03.2020
- Provide a safe nurturing environment for children.
- Manage classroom behaviors.
- Assist in children's social, emotional and physical development.
- Maintain cleanliness and safety standards.
- Implement age appropriate lesson plans to promote development through play, music and crafts.
- Communicate childs progression to parent/guardians.
Education
No Degree - Business Administration
Brazosport College
Lake Jackson, TXHigh School Diploma -
Angleton High School
Angleton, TX05-2018
Skills
- Team leadership
- Professionalism
- Coaching and mentoring
- Great customer service
- Growth mindset
- Strong communication
- Time management skills
- Adaptability
- Critical thinking
- Flexibility
- Organizational skills
- Problem solving
- Teamwork and collaboration
- Verbal and written skills
Timeline
Customer Experience Team Lead
Victoria's Secret & PINK
09.2024 - Current
Sales Associate
Victoria's Secret & PINK
08.2021 - 09.2024
Tax Preparer Assistant
Montalvo Tax Co.
02.2021 - 06.2021
Daycare Teacher
Little Hands Academy
08.2019 - 03.2020
No Degree - Business Administration
Brazosport College
High School Diploma -
Angleton High School