Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Professional Experience
Languages
Timeline
Generic

Mackenzie Raftery

Massapequa Park

Summary

Developed exceptional customer service skills in fast-paced membership services environment, with focus on effective communication and problem resolution. Demonstrates ability to manage multiple tasks efficiently and work collaboratively within team. Seeking to transition into new field where these transferrable skills can contribute to success and growth.

Overview

3
3
years of professional experience

Work History

Hostess

Bluebird Kitchen
08.2023 - Current
  • Act as the first point of contact for guests, providing a warm and welcoming atmosphere while efficiently managing seating arrangements
  • Work closely with front-of-house staff to streamline service, ensuring tables are properly rotated and customer wait times are minimized
  • Assist in daily cash-handling operations and maintain an organized, clean dining area to uphold a high standard of service
  • Collaborate with a dynamic team to support business goals, contributing to efficient operations and exceptional guest experiences
  • Monitor reservations and walk-ins, coordinating with servers to maximize table turnover without compromising service quality

Phone/Hostess

Gino's Tuscany
10.2021 - 06.2023
  • Provided outstanding customer service in a fast-paced, high-energy restaurant, ensuring guests had a seamless dining experience
  • Managed phone orders with accuracy and efficiency, addressing customer inquiries and special requests professionally
  • Assisted with daily operational tasks, including cash handling, supply restocking, and maintaining cleanliness to uphold restaurant standards
  • Greeted and escorted guests to their tables, optimizing seating arrangements to enhance service flow and customer satisfaction
  • Supported the waitstaff by expediting food orders, assisting in serving, and clearing tables to ensure smooth restaurant operations

Member

Zeta Tau Alpha Beta Omicron Chapter
08.2024 - Current
  • Actively take part in chapter meetings, community service events, and social activities
  • Contributed to fundraising efforts, helping raise funds for philanthropic initiatives such as the American Cancer Society, and the Breast Cancer Research Foundation
  • Built strong relationships through collaboration and community involvement within the large environment

Member

National Honor Society
09.2023 - 06.2024
  • Participated in community service projects and leadership activities, contributing to local outreach efforts
  • Collaborated with 100+ members to organize academic and volunteer events that helped the community
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character

Member

American Sign Language Honor Society
09.2023 - 06.2024
  • Participated in community service projects and leadership activities, contributing to the Deaf Community
  • Collaborated with 40+ members to organize academic and volunteer events that helped the community
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character

Member

Spanish Honor Society
09.2023 - 06.2024
  • Participated in community service projects and leadership activities, contributing to local outreach efforts
  • Collaborated with 100+ members to organize academic and volunteer events that helped the community
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character

Education

Bachelor of Arts - Economics

College of Arts and Sciences, University of South Carolina
Columbia, SC
05.2028

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Canva

Accomplishments

  • University of South Carolina Merit Award

Awards

University of South Carolina Merit Award

Professional Experience

Zeta Tau Alpha Beta Omicron Chapter Columbia, SC USA

Member August 2024- Present

  • Actively take part in chapter meetings, community service events, and social activities.
  • Contributed to fundraising efforts, helping raise funds for philanthropic initiatives such as the American Cancer Society, and the Breast Cancer Research Foundation.
  • Built strong relationships through collaboration and community involvement within the large environment.

National Honor Society  Massapequa, NY USA

Member September 2023-June 2024

  • Participated in community service projects and leadership activities, contributing to local outreach efforts.
  • Collaborated with 100+ members to organize academic and volunteer events that helped the community.
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character. 

American Sign Language Honor Society  Massapequa, NY USA

Member September 2023-June 2024

  • Participated in community service projects and leadership activities, contributing to the Deaf Community.
  • Collaborated with 40+ members to organize academic and volunteer events that helped the community.
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character.

Spanish Honor Society  Massapequa, NY USA

Member September 2023-June 2024

  • Participated in community service projects and leadership activities, contributing to local outreach efforts.
  • Collaborated with 100+ members to organize academic and volunteer events that helped the community.
  • Dedicated commitment to academic excellence and keeping ambitious standards in leadership and character.

Languages

English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
American Sign Language
Professional Working

Timeline

Member

Zeta Tau Alpha Beta Omicron Chapter
08.2024 - Current

Member

National Honor Society
09.2023 - 06.2024

Member

American Sign Language Honor Society
09.2023 - 06.2024

Member

Spanish Honor Society
09.2023 - 06.2024

Hostess

Bluebird Kitchen
08.2023 - Current

Phone/Hostess

Gino's Tuscany
10.2021 - 06.2023

Bachelor of Arts - Economics

College of Arts and Sciences, University of South Carolina

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Mackenzie Raftery