Fiona Garcia
Moline,IL
Summary
I am currently in college to get Office Certification and will continue for better education.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hostess
JIMMY'S EGG
04.2022 - 01.2025
- Greet Customers
- Answer phones
- Sitting tables
- Help take orders and drink orders
- Clean windows and sweep
- Do the to go orders
- And smile at customers
- Assist customers and help coworkers
- Team worker
Customer Service Representative
MAXIMUS
02.2021 - 05.2021
- Answering phones
- Typed down information
- Giving information about general questions
Crew Chief
IHOP
05.2012 - 12.2020
- Hello, I have worked at Ihop for quite some time, so I have learned a few things
- Been a while but I do pay attention and with any questions I have I will ask
- Server
- Hostess
- Manager
- Answering phones
- Cleaning tables
- Took inventory down when needed to
- Checked to make sure things were in order
- I took a manager shift when no one else didn’t make it
- Always helping others
- Drove places where you need to be
Education
Office Specialist Certificate - Business Administration
South Texas College
McAllen, TX04-2025
High school diploma -
Sharyland High School
Sharyland, TX06.2011
Skills
- POS
- Microsoft Office
- Guest services
- Serving
- Office experience
- Phone etiquette
- Organizational skills
- Communication skills
- Driving
- Microsoft PowerPoint
- Cash handling
- Microsoft Word
- Sales
- Microsoft Access
- Food Service
- Front Desk
- Restaurant experience
- Time management
- Typing
- Customer service
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Host/Hostess
- Word processing
- Effective multitasking
- Patience and empathy
- Greeting guests
- Cleanliness maintenance
- Payment processing
Certification
Driver's License, 01/01/23, 01/01/31
- Food Handler Certification (FHC) - State Health Departments.
Timeline
Hostess
JIMMY'S EGG
04.2022 - 01.2025
Customer Service Representative
MAXIMUS
02.2021 - 05.2021
Crew Chief
IHOP
05.2012 - 12.2020
High school diploma -
Sharyland High School
Office Specialist Certificate - Business Administration
South Texas College
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