Mackenzie Raines

• Worked interchangeably between different age groups, for some months I ran the kitchen making 3 meals per day for 75 children in compliance with nutritional plans set by Florida DCF standards.
• Utilized positive reinforcement techniques to encourage good behavior.
• Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

• Worked as a private nanny part time for a family with special needs children
• Identified warning signs of emotional and developmental problems in children.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
• Transported children to and from activities using personal or family vehicle.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Planned special outings or themed days around children's interests or areas of study in their school curriculum.

• Returned to this job as a manager
• Created front of house schedules, hiring and training new staff, took all to go orders, open and close daily till, paid out dine in and to-go orders totaling in 250-400+ transactions per day including card, cash, and check payments.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.

• Create weekly lesson plans for one year old's, keep clean and well-organized classroom, create a safe and educational environment for children.
• Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
• Implemented curriculum to enhance classes with learning-focused activities.
• Promoted sensory development by providing access to different textures.
• Assessed developmental milestones and provided regular updates to parents on their child''s progress.

• Served 100+ tables daily in fine dining environment, made connections with regular customers
• Maintain server station and expo
• Table in kitchen with proper cleaning techniques during covid pandemic.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Provided timely tableside assistance to guests requiring additional condiments or utensils.
• Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

• Served 100+ tables daily with prompt service, kept area organized and sanitized with daily procedures
• Keep orders flowing in an efficient manner.
• Cleaned and sanitized food preparation and serving areas.
• Restocked food supplies in kitchen and organized storage areas.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Collaborated well with other food runners to deliver orders accurately.
• Assisted wait staff with timely food delivery and guest requests.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Organized and replenished supplies at food stations to optimize team performance.

Finished two years, majored in psychology and general education prerequisite classes. Did not finish degree.