Mackenzie Rios
Monrovia,US
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Octopus Japanese Restaurant
Glendale, CA
06.2025 - Current
- Provided attentive table service to ensure customer satisfaction throughout dining experiences.
- Collaborated with kitchen staff to accurately communicate special requests and dietary needs.
- Assisted in maintaining cleanliness of dining area and organized table settings.
- Recommended menu items based on customer preferences to enhance overall dining enjoyment.
- Processed customer payments promptly while handling cash register operations efficiently.
- Greeted guests warmly and guided them through menu options and daily specials.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bakery Sales Associate
Porto's Bakery And Cafe
West Covina, CA
03.2025 - 06.2025
- Assisted customers in selecting baked goods to enhance their overall experience.
- Maintained safe food handling standards at all times.
- Marketed bakery products to customers and provided information on ingredients.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Operated commercial mixers, ovens, and bread slicers.
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained cleanliness of display cases and ensured product freshness throughout shifts.
- Processed online orders efficiently to meet customer expectations for timely service.
Clerk
Stater Bros. Markets
Pasadena, CALIFORNIA
12.2023 - 01.2025
- I was cross-trained in every department of the store (meat, floral, deli, produce, register, milk box, frozen, and e-commerce) and I worked my way up from being a bagger, to a general merchandise clerk (stocking), to a clerk where I started working the register and stocking more aisles. This job has taught me so much about customer service and time management as I was constantly on the sales floor dealing with customers as well as my set and online orders (e-commerce).
Crew Member
Cold Stone Creamery
Monrovia, CALIFORNIA
04.2023 - 11.2023
- I served customers ice cream, worked the register, cleaned the store during shifts and closing, and built cakes.
Coach
Club Champion Gymnastics
Monrovia, CALIFORNIA
06.2022 - 08.2022
- I coached kids of all ages and had my own classes. I also ran the summer camp with 2 other coaches. I have a lot of experience with people of all ages and I work well with kids and coworkers!
Barista
Reborn Coffee Co.
Arcadia, California
07.2021 - 11.2021
- I made drinks, worked the register, and worked opening and closing shifts.
Education
Associate of Science - Business Economics
Pasadena City College
Pasadena, CALIFORNIA04-2026
No Degree - Economics
University of California, Santa Cruz
Santa Cruz, CA06-2028
Skills
- Costumer Service
- Time Management
- Teamwork/Communication
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Languages
Spanish
Professional Working
Chinese (Cantonese)
Elementary
Timeline
Server
Octopus Japanese Restaurant
06.2025 - Current
Bakery Sales Associate
Porto's Bakery And Cafe
03.2025 - 06.2025
Clerk
Stater Bros. Markets
12.2023 - 01.2025
Crew Member
Cold Stone Creamery
04.2023 - 11.2023
Coach
Club Champion Gymnastics
06.2022 - 08.2022
Barista
Reborn Coffee Co.
07.2021 - 11.2021
Associate of Science - Business Economics
Pasadena City College
No Degree - Economics
University of California, Santa Cruz