Ariah Alcaraz

Provided exceptional customer service in fast-paced dining environment.

• Took orders accurately and relayed them to kitchen staff efficiently.
• Upsold menu items and daily specials, contributing to increased guest satisfaction.
• Resolved customer inquiries and issues promptly, ensuring a positive dining experience.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Communicated customer allergies or special requests to kitchen staff to ensure food safety.
• Operated POS terminals to input orders, split bills, and process payments.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.

• Greeted and seated guests promptly upon arrival at the bustling restaurant.
• Coordinated reservations and waitlists to optimize seating during peak dining hours.
• Answered phones in a prompt and professional manner answering questions and directing calls as applicable.
• Assisted servers by coordinating table assignments and ensuring smooth service flow.
• Facilitated communication with kitchen staff to ensure timely fulfillment of guest needs and special requests.
• Resolved customer complaints promptly, enhancing overall guest satisfaction.
• Maintained cleanliness and organization of the host stand, lobby and entry areas including wiping down tables and chairs.

• Assisted with organizing food distribution events for community members in need.
• Prepared, set up, and broke down community and public events to ensure smooth operations.
• Sorted and organized donations of canned goods, non-perishable food, and other items.
• Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves.
• Stocked canned goods, boxed items, and refrigerated perishables throughout shift, removing empty cartons and breaking down boxes.
• Packed bags of groceries for clients to facilitate efficient distribution.