Summary
Overview
Work History
Education
Skills
Timeline
Server

Akiiya Ford

Indianapolis

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Texas Roadhouse through exceptional service and efficient seating management. Skilled in POS operations and adept at fostering guest engagement, I consistently improve dining experiences. My strong work ethic and reliability contribute to dynamic team performance and operational excellence.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Arnis
03.2024 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Retail Sales Associate

Kohls Department Store
10.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Host

Texas Roadhouse
01.2021 - 07.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
  • Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
  • Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.

Education

High School Diploma -

Franklin Central
Indianapolis, IN
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Food running
  • High volume dining
  • Performance improvement
  • Flexible schedule
  • Reliability and punctuality
  • POS system operations
  • POS system operation
  • Stock replenishment
  • Order processing
  • Upselling strategies
  • Verbal and written communication
  • Price tagging

Timeline

Server

Arnis
03.2024 - 12.2024

Retail Sales Associate

Kohls Department Store
10.2022 - 02.2023

Host

Texas Roadhouse
01.2021 - 07.2022

High School Diploma -

Franklin Central

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Akiiya Ford